Ai Governance

DHL Global Forwarding Freight Shared Services (India) LLP; Mumbai; On-site; INR 700,000 - 1,300,000; Full time

Job summary

DHL Group is hiring for a GSC Data Protection Role in Mumbai. The role supports the Global Data Protection & AI Governance office by coordinating initiatives, preparing metrics and presentations, tracking actions, and following up with global, regional, and country stakeholders.

You will handle DPRs, PIAs, risk follow-up, and investigation support as needed. Responsibilities include data protection reporting, DPR/PIA coordination, risk tracking, and AI governance activities.

Qualifications

• Bachelor’s degree in law, data protection, project management, or related field.
• 2–4 years of GDPR/EU AI Act & other data protection laws experience.
• Good understanding of data protection principles and AI governance; willingness to develop knowledge.

Responsibilities

• Support Global Data Protection Office reporting activities, including data metrics collection and consolidation.
• Assist regions and countries with DPRs by tracking inputs and organizing evidence.
• Coordinate DPIA/PIA efforts and follow up on open actions.
• Track data protection risks, findings, mitigation actions, and overdue items.
• Coordinate activities with Regional and Local Data Protection Officers and other stakeholders.
• Research applicable regional and local data protection laws.
• Assist in reviewing AI use cases for compliance with laws and governance requirements.
• Maintain AI governance documentation, inventories, records, templates, and guidance materials.
• Monitor AI-related legislation and regulatory guidance (EU AI Act, GDPR, NIS2, Data Act).
• Prepare management reports, dashboards, and presentations related to AI governance.

Skills

Data protection knowledge

Project coordination

English communication

MS Office (PowerPoint, Excel)

SharePoint / Teams

Documentation and reporting

Attention to detail

Stakeholder management

Education

Bachelor’s degree in law, Data Protection, Project Management, or related field

Tools

PowerPoint

Excel

SharePoint

Teams

OneTrust

Job description

Join our dynamic Team at DHL Global Forwarding! We are looking for GSC Data Protection Role

Role Purpose

Support the Global Data Protection & AI Governance office by coordinating initiatives, preparing metrics and presentations, tracking actions, and following up with global, regional, and country stakeholders. The role provides practical project support across data protection & AI Governance activities, including DPRs, PIAs, other assessments, monitoring activities, risk and findings follow-up, and investigation support when needed.

Key Responsibilities

Data Protection Support Responsibilities

• Support Global Data Protection Office reporting activities, including collection, validation, and consolidation of data protection metrics.
• Assist regions and countries with DPRs by tracking completion, following up on missing inputs, and organizing evidence and documentation, reassessing DPRs where quality improvement is required.
• Support PIAs by coordinating information requests, maintaining assessment trackers, following up on open actions, reassessing PIAs where quality improvement is required.
• Track data protection risks, findings, mitigation actions, and overdue items, escalating delays or quality concerns as needed.
• Coordinate data protection-related activities with Regional Data Protection Officers, Local Data Protection Officers, regional teams, country teams, and other stakeholders depending on the task.
• Conduct research on applicable regional and local data protection laws.

AI Governance Support Responsibilities

• Assist in the review and assessment of AI use cases to ensure compliance with applicable laws,

regulations, and internal governance requirements.

• Help identify, assess, and document legal, compliance, privacy, ethical, and operational risks associated with AI systems.
• Contribute to the implementation of requirements arising from the EU AI Act, GDPR, and other relevant digital regulations.
• Assist in maintaining AI governance documentation, inventories, records, templates, and guidance materials.
• Monitor developments in AI-related legislation, standards, and regulatory guidance, including the EU AI Act, GDPR, NIS2, Data Act, and other relevant frameworks.
• Contribute to internal communications, FAQs, guidance documents, presentations, and knowledge-sharing initiatives.
• Prepare management reports, dashboards, presentations, and other materials related to AI governance activities.
• Identify recurring gaps, delays, documentation issues, and opportunities to simplify or standardize processes.

Required Qualifications

• Bachelor’s degree in law, Data Protection, Project Management, or a related field.
• 2–4 years of relevant experience in GDPR/EU AI Act & other data protection laws like CCPA/PIPL/POPIA etc, legal, data protection audit, risk management, project coordination.
• Good understanding of data protection principles & AI governance, with willingness to further develop knowledge of data protection governance, risk assessments, and privacy-related processes.
• Experience preparing metrics, presentations, trackers, reports, or management updates.
• Strong proficiency with Microsoft Office tools, especially PowerPoint and Excel; experience with SharePoint, Teams or similar platforms is an advantage.
• Strong written and verbal communication skills in English.
• Ability to work with structured data, follow up on action items, and maintain accurate documentation.
• High attention to detail and ability to handle confidential or sensitive information appropriately.
• CIPP/E, AIGP certified or any other recognized relevant privacy or AI certification.
• Experience with OneTrust would be recommended.

Core Competencies

• Organized, structured, and process-oriented.
• Stakeholder Coordination
• Project Management
• Ability to work with structured processes, templates and deadlines
• Strong follow-up discipline and ability to manage multiple deadlines.
• Clear and professional communicator.
• Detail-oriented, accurate, and reliable in documentation and reporting.
• Collaborative and service-minded, with the ability to work effectively with global, regional, and country stakeholders.
• Proactive in identifying gaps, delays, and improvement opportunities.
• Comfortable working in a global, cross-functional environment.