AI Deployment Lead (Bengaluru)

Prodigal; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Prodigal in Bengaluru seeks an AI Deployment Lead to drive an AI agent from contract to live system and continuously improve it. You will bridge customer understanding, technical depth, and operational discipline to own the outcome.

You will collaborate with North American customers—debt collection agencies, lenders, and loan servicers—to map call flows, scripts, compliance constraints, telephony, payment gateways, and CRM integrations, ensuring scalable, compliant deployments.

Qualifications

• Experience deploying AI agents in enterprise or financial services.
• Strong collaboration with customers and cross-functional teams.
• Ability to translate business needs into technical deployments.

Responsibilities

• Take an AI agent from signed contract to live, performing system and ongoing improvement.
• Interface with North American customers to understand operations, call flows, scripts, and compliance constraints.

Job description

About Prodigal

Prodigal is the connected AI platform leading financial institutions use to run their operations.

About Prodigal

Prodigal is the connected AI platform leading financial institutions use to run their operations.

We work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time.

These institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved?

Getting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them.

Prodigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America.

Today, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next.

We are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect.

We are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America. Listen directly from our CTO, Cofounder - Sangram Raje

The Role

This is one of the most critical and demanding roles at Prodigal.

As an AI Deployment Lead, you are the person who takes an AI agent from a signed contract to a live, performing system and then keeps it getting better. You sit at the intersection of customer understanding, technical depth, and operational rigor. You own the outcome.

You will work directly with our North American customers - debt collection agencies, lenders, and loan servicers, to understand how their businesses actually run: their call flows, agent scripts/talk-tracks, compliance constraints, telephony/ dialer infrastructure, payment gateways, CRM