AI Customer Engineer, ITES Google Cloud

Google; Bengaluru; On-site; INR 13,449,000 - 22,094,000; Full time

Job summary

Google Cloud is seeking a senior technical advisor to drive AI workloads from evaluation to customer ramp, aligning with product marketing and engineering to shape cloud AI offerings.

You will provide strategic guidance to customers, build trusted relationships with domain experts, and help translate engagements into reusable AI assets for the Google Cloud Go-To-Market team, with travel as needed.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience working for ITES clients.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Responsibilities

• Drive the technical solution for complex AI workloads to ensure rapid adoption, supporting the business cycle from technical evaluation through customer ramp.
• Provide technical consultation to customers and build strong relationships as a technical advisor.
• Develop reusable solutions/assets from customer engagements with the Go-to-Market team and travel to events as required.
• Document, prioritize and drive resolution of customer feature requests and issues within product/engineering systems.
• Communicate effectively with product marketing and engineering to stay on top of industry trends.

Skills

Engaging with technical stakeholders

Executive presenting

Cloud AI / Google Cloud familiarity

Education

Bachelor's degree or equivalent practical experience

Tools

LangGraph

Semantic Kernel

Google AI ADK

OpenAPI integration

MCP

Observability (tracing/logging)

Job description

• Bachelor's degree or equivalent practical experience.
• 6 years of experience working for ITES clients.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience working for ITES clients.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

• Experience in developing financial services or telecommunication agents using frameworks such as LangGraph, Semantic Kernel, or the Google AI Agent Development Kit (ADK).
• Experience with cloud technologies including SaaS applications, iPaaS, business automation solutions, Cloud infrastructure, Agentic AI, and cloud networking.
• Knowledge of integration patterns using OpenAPI and Model Context Protocol (MCP) to connect AI agents with business systems and Application Programming Interface (API) Gateways.
• Knowledge of observability constructs including distributed tracing, logging, and audit logging for AI applications.

About The Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Leading with the future, the AI GTM, Information Technology Enabled Servives (ITES) Google Cloud team are trusted AI advisors, expanding across Google to deliver transformative customer experiences that shape the next generation of their business. Partnering to provide AI expertise, thought leadership, and industry best practices, we revolutionize customer outcomes.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Drive the technical solution for complex workloads within AI product areas to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• Combine business strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide technical consultation to customers, acting as a technical advisor and building customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-to-Market team. Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
• Work within product and engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .