AI Coordinator,Community Engagement

RWS Group; Mumbai, Indor; Hybrid; INR 4,50,000 - 6,75,000; Full time

Job summary

A global language services provider is seeking an AI Coordinator to provide support to external vendors in Mumbai, India. The ideal candidate will have strong English communication skills and experience in customer support. Responsibilities include providing first-level support, coordinating with project managers, and ensuring smooth delivery of services. The company promotes a diverse and inclusive work environment, valuing individual growth and team spirit.

Qualifications

• Very good verbal and written English proficiency required.
• Previous experience in customer support or customer-facing role.
• Attention to detail and ability to solve problems.

Responsibilities

• Provide first-level support to external vendors on Data Services projects.
• Assign support requests to Project Managers if needed.
• Communicate with raters to ensure smooth project delivery.
• Monitor status and troubleshoot issues.

Skills

Verbal and written English proficiency

Customer support experience

Attention to detail

Knowledge of Windows and Microsoft Office

Team spirit

Job description

Job Description

• Title : AI Coordinator
• Location : India

Job Purpose

AI Coordinator provides support to external vendors (raters) through our community engagement platform.

Key Responsibilities

• Provide First-level support to our external vendors (raters) on Data Services projects using our community engagement platform
• Assign support requests to Project Managers in cases where second-level support is necessary
• Communicate with raters and provide information needed to ensure smooth delivery of Data Services projects
• Status monitoring across all assigned tasks and troubleshooting any issues

Skills & Experience

• Very good verbal and written English proficiency you would be working in and English-speaking environment
• Previous experience in customer support or customer facing role
• Attention to detail, ability to improvise, solve problems and work independently
• Knowledge of Windows and Microsoft Office
• Team spirityou will be part of a team that helps each other

Life at RWS

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then youll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS embraces DEI

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.