AI Architect

ExlService Holdings, Inc.; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ExlService Holdings, Inc. is seeking professionals skilled in Python, AI agent architectures, and cloud-based tooling to build and maintain conversational AI solutions.

The role emphasizes robust prompt engineering, context management, and seamless integration with Google Cloud functions and tooling. The ideal candidate will design generative agents, manage conversations, and contribute to scalable, testable pipelines within SCRAPI workflows, ensuring efficient voice interactions and evaluation

Qualifications

• Strong Python programming with OO design and typing.
• Experience in modern CLI tooling and environment management.
• Knowledge of LLM prompts, memory, and context handling.

Skills

Python

CLI proficiency

Prompt engineering

Context management

Agent architecture

Testing & CI/CD

Tools

gcloud CLI

Google Cloud Functions

SCRAPI evals

Job description

Key Skills:

1. Python:

Python Programming (Advanced):. You must be proficient in Python, utilizing object-oriented programming, modern type hinting, and asynchronous patterns.

Environment & Dependency Management: Familiarity with modern Python package managers like uv, virtual environments (.venv), and pip.

Command Line Interface (CLI) Proficiency: Ability to navigate CLI tools, as well as general shell scripting

1. Conversational AI / Agent Architecture:

Generative Agent Design: Shifting from legacy intent-based state machines to generative, goal-oriented architectures (understanding Apps, Agents, Sub-agents, and Sessions within CX Agent Studio).

Prompt Engineering & Context Management: Writing robust system instructions, managing conversational memory, and optimizing LLM context windows for voice interactions.

Dialogflow CX Fundamentals: Understanding the underlying mechanics of Dialogflow CX,

1. Google Cloud Platform(GCP):

Cloud Compute & Serverless: Deploying agent components, webhook integrations, or backend APIs using Google Cloud Functions or Cloud Run.

gcloud CLI Mastery: Utilizing gcloud for project configuration and authenticating environments via application-default credentials.

1. API Integration & Tool Building:

Tool Calling / Function Calling: Designing and registering external APIs (\"Tools\") that the LLM can invoke to retrieve data, execute backend tasks, or interact with external services.

Data Handling & Payload Parsing: Using utility functions to handle pagination, flatten API responses, and convert complex Protocol Buffers (Protos) into usable data.

1. Testing, Evaluation & CI/CD:

Automated Agent Evaluation (Evals): Creating and orchestrating \"Golden tests\" and automated simulation runs using SCRAPI’s evals module.

Performance Metrics Tracking: Extracting, analyzing, and optimizing agent performance metrics (like real-time latency), which is highly critical for voice voice interactions.

Agentic IDE workflows: Using LLM-assisted development tools (like Gemini CLI or Claude Code) as integrated into the SCRAPI workflow to speed up agent scaffolding and debugging.