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Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design‑thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion‑dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals is committed to continuing the Group’s 170‑year heritage of building sustainable communities.
Role Details
- Location: Bangalore, Chennai, Pune, Mumbai, Noida
- Experience: 4‑6 years
- Shift: Afternoon/Flexible
Primary Skills/Expertise
- Providing Incident Resolution Support for Level 3 tickets/incidents/SRs and Change Management Support for both instances, Agile Admin Utility / Support.
Job Description
We are seeking an Agile consultant to handle Application Management – 3rd Level Support, Agile Configuration Management Support, and Agile Data Extraction Support. You will collaborate closely with clients, stakeholders, and other team members to understand requirements, develop efficient transformations, and ensure successful implementation of application with a high level of customization and integration (training, EIFU, Label Printing, and lower integrations to data warehouse).
Responsibilities
- Gather incident details from affected users or first and second level support analysts.
- Troubleshoot incidents and work with Oracle Support if needed.
- Implement resolution and close incident.
Support Coverage and Day‑to‑Day Activities
- ~6300 users across both environments (MPD 6000 & PSD 300).
- Majority users in US West (Phoenix, Flagstaff), some in US East, and around 20% in the rest of the world.
- All support expected in English.
- Modules heavily used include Quality, Project, Change Management, Quality Management, Project Management.
Configuration Management Support
- Provide technical expertise & guidance to the business.
- Configuration management support.
- Customization (Java and Agile SDK APIs, Events, Web Services and other frameworks).
- Integration support.
- Update and maintain relevant documentation.
- Update and maintain training, DEV and PROD environments (with source control in Agile PLM).
Agile Data Extraction / Support
- Support extraction of Agile data/files to provide support for several Data Migration teams.
- Work with other stakeholders to resolve data/files extraction from Agile PLM using SQL or Advanced Searches and other tools as needed.
- Perform data cleaning, preparation, reporting, and data analysis as needed.
- Complete ad‑hoc projects relating to data investigations, follow‑ups on analysis results or other requests.
Requirements / Good To Have
- Oracle Agile PLM knowledge.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and clients.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting