(Agentic) Product Manager

Workatbackbase; Hyderabad; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Workatbackbase is building an agentic banking platform for enterprise banks. As a PM for AI Agents, you will own the journey from defining capabilities to measuring impact, collaborating with peers across Durable Processes, Data Connectors, and AI Agents to ship end‑to‑end solutions.

You will drive strategic and execution efforts, framing the roadmap, gathering customer insights, and ensuring enterprise‑grade quality, cost efficiency, and scalable AI surfaces across the product.

Qualifications

• Experience shipping AI-native products or features that users love.
• Enterprise software with AI capabilities built in (not tacked on).
• Products that required deep LLM integration and cost optimization.
• Cross-functional initiatives spanning multiple teams or product areas.
• Experiences balancing power with usability.

Responsibilities

• Define the AI capability roadmap and prioritize features.
• Own end-to-end delivery from concept to impact measurement.
• Lead cross-pillar alignment and define integration points.
• Conduct customer discovery to identify valuable AI capabilities.
• Synthesize usage, latency, cost, and sentiment data to inform decisions.

Skills

AI fluency

Systems thinking

Cross-functional leadership

Customer discovery

Cost optimization

Prompt engineering

Job description

About This Role

We are building an agentic banking platform for large enterprise banks. Multi-modal AI converts business intent into autonomous agents that orchestrate processes, integrate data, and make intelligent decisions — turning weeks of manual work into hours.

You will lead AI agents and intelligent automation — building capabilities that deploy autonomous agents to solve complex banking problems at enterprise scale. This is not a pillar‑specific role. You'll work across three interconnected pillars (Durable Processes, Data Connectors, AI Agents), collaborating with peer PMs to architect and ship agentic solutions end‑to‑end.

You'll report directly to the Product Director and own the complete journey: from defining what agentic capabilities matter most, to shipping them, to measuring their impact. This role is for a PM who understands how AI agents fundamentally change enterprise automation, who can navigate technical and business complexity, and who ships with both ambition and rigor.

What You'll Own

Strategic ownership

• Define the AI capability roadmap — which features move the needle, which delight customers, which drive competitive advantage


• Make the hard calls: what ships in Year 1, what comes after, what's out of scope


• Own the quality bar — \"enterprise grade\" means reliable, explainable, compliant, and safe. Set and enforce that standard.


• Shape how AI surfaces across the platform — consistency in UX, tone, and behavior across copilot, solution builder, and other capabilities

Execution leadership

• Lead cross‑pillar alignment — work with peer PMs to define integration points and success metrics


• Conduct customer discovery: what AI capabilities matter most, what fears do they have about AI, what use cases are most valuable


• Make data‑driven decisions: usage patterns, LLM cost, inference latency, customer sentiment all inform roadmap


• Unblock ambiguity: when technical feasibility isn't clear (cost, latency, quality), you synthesize information and move forward decisively

Partnership with platform PMs

• Collaborate with peer PMs who own the platform pillars


• Establish clear integration contracts: where AI surfaces in their UIs, how data flows from their features to your LLM calls, how they measure success

We're Looking For

Experience shipping one or more of the following:

• AI-native products or features that users love


• Enterprise software with AI capabilities built in (not tacked on)


• Products that required deep LLM integration and cost optimization


• Cross‑functional initiatives that span multiple teams or product areas


• Experiences that balance power with usability.

Core capabilities

• AI fluency, not just enthusiasm – You understand LLM capabilities and limits. You know the difference between a prototype and a production system. You think about cost, latency, hallucination, and compliance from day one.


• Systems thinking across pillars – You see how an AI feature in one pillar impacts the others. You optimize for platform coherence, not local feature wins.


• Customer reality grounding – You spend time with users and understand their AI skepticism. You don't oversell; you deliver reliably.


• Quality obsession – You know that \"enterprise grade\" is non‑negotiable. Explainability, compliance, reliability, and safety are as important as feature velocity.


• Technical depth without being an engineer – You read research, understand prompt engineering tradeoffs, can discuss model selection and fine‑tuning. You think rigorously about technical problems.

Nice to have

• Shipped copilot or AI‑assisted features in a production SaaS product


• Experience with LLM cost optimization, latency budgeting, or inference infrastructure


• Familiarity with enterprise workflow, process automation, or BPM domains


• Track record of shipping cross‑functional initiatives with competing stakeholders