Agentforce Technical Manager (Salesforce experience mandatory)

Salesforce; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce is seeking an experienced Agentforce Technical Manager to lead Global Delivery Centre initiatives. Role blends technical architecture with people leadership, guiding teams building intelligent AI agents, copilots, and automated workflows.

You will set architecture standards, reusable patterns, and enterprise deployment approaches. You will drive end-to-end delivery, collaborate with Product and COE teams, and ensure governance, DevOps, and Responsible AI practices are followed, while

Qualifications

• 12+ years of enterprise software engineering experience.
• 4+ years leading engineering or architecture teams.
• Deep expertise in Salesforce platform architecture.
• Hands-on experience with Agentforce / conversational AI / intelligent agents.

Responsibilities

• Architect scalable, enterprise-grade Agentforce solutions.
• Lead end-to-end Agentforce implementations and design strategies.
• Manage and mentor a team of engineers and architects.
• Own end-to-end delivery for Agentforce initiatives and governance.

Skills

Strategic thinking

Stakeholder communication

Talent development

Customer-first advisory

Tools

Apex

LWC

Flows

OmniStudio

Agentforce Agent Studio & Skills

Data Cloud & Vector Search

MuleSoft / Integration Platforms

Prompt Engineering & Grounding

DevOps & CI/CD

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer, too - driving performance, career growth, and innovation at scale.

Agentforce represents the next evolution of Salesforce AI - enabling autonomous agents, intelligent workflows, and conversational experiences that transform how work gets done.

About the Role

We are seeking an experienced Agentforce Technical Manager to join our Global Delivery Centre (GDC) This role blends people leadership, technical architecture, and delivery ownership to scale Agentforce capabilities across global customer implementations. You will lead teams building intelligent AI agents, copilots, and autonomous workflows while defining architecture standards, reusable frameworks, and enterprise deployment patterns.

Your Impact

Technical Architecture Leadership

• Architect scalable, enterprise-grade Agentforce solutions.
• Design intelligent agents leveraging LLMs, prompt engineering, and orchestration frameworks.
• Define reusable patterns for agent skills, guardrails, and multi-agent collaboration.
• Lead integrations across Salesforce Clouds, Data Cloud, MuleSoft, and external systems.
• Establish RAG, knowledge grounding, and document ingestion architectures.
• Drive performance optimization, monitoring, and telemetry frameworks.

Agentforce Capability Development

• Lead end-to-end lifecycle of Agentforce implementations.
• Drive agent design, prompt strategies, and skill orchestration.
• Build reusable accelerators and deployment frameworks.
• Partner with Product and COE teams on pilots and innovation programs.

People Management & Team Leadership

• Manage and mentor a team of Agentforce engineers and architects.
• Drive hiring, onboarding, and capability development.
• Conduct performance reviews and career coaching.
• Build high-performing pods aligned to delivery programs.
• Foster a culture of innovation, learning and technical excellence.

Delivery & Stakeholder Engagement

• Own end-to-end delivery for Agentforce initiatives.
• Partner with Product Owners, Architect, and Customer Success teams.
• Manage risks, dependencies, and execution roadmaps.

Governance & Best Practices

• Define AI governance and guardrail frameworks.
• Establish DevOps, CI/CD, and release standards.
• Ensure compliance with Responsible AI and data security policies.

Minimum Qualifications

• 12+ years of enterprise software engineering experience.
• 4+ years leading engineering or architecture teams.
• Deep expertise in Salesforce platform architecture.
• Hands-on experience with Agentforce / conversational AI / intelligent agents.
• Experience integrating LLMs and AI services into enterprise applications.
• Strong knowledge of integration architectures and APIs.
• Proven experience delivering large-scale enterprise solutions.

Preferred Qualifications

• Salesforce Architect certifications (Application/System/CTA track).
• Experience with Data Cloud and RAG architectures.
• Knowledge of prompt engineering and AI orchestration frameworks.
• Experience in regulated industries (Finance, Healthcare, Insurance).
• Exposure to multi-agent deployments and autonomous workflows.

Technical Skills

• Apex, LWC, Flows, OmniStudio
• Agentforce Agent Studio & Skills
• Data Cloud & Vector Search
• MuleSoft / Integration Platforms
• Prompt Engineering & Grounding
• DevOps & CI/CD

Leadership Competencies

• Strategic thinking with strong execution focus
• Ability to lead in fast-paced innovation environments
• Strong stakeholder communication skills
• Talent development and mentoring mindset
• Customer-first advisory approach

Why Join Us

At Salesforce, you'll lead the future of AI-powered work. You'll build autonomous agents that transform industries while growing your leadership career in one of the most strategic technology domains.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be