Agency Manager-Collections Micro Banking

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. seeks an Agency Manager-Collections Micro Banking in India to oversee end-to-end agency operations, drive recovery targets, and coordinate with multiple internal teams.

The role focuses on onboarding agencies, optimizing delinquency recovery, and ensuring strong field execution through disciplined manpower planning and supervision. The candidate will manage portfolio allocation, supervise daily cash handling, and ensure timely payouts while maintaining

Qualifications

• Graduate, PGDM/MBA from a Tier 2 or 3 college preferred.
• Fluency in local language and field communication is required.
• Experience in collections or debt recovery is preferred (field role).

Responsibilities

• Manage end-to-end agency operations for collections and micro banking portfolio.
• Onboard and evaluate agencies in the assigned area to optimize delinquency recovery.
• Plan allocation and distribute portfolio for strong execution and target attainment.
• Ensure recovery targets are met and maintain robust feedback mechanisms with agencies.
• Coordinate with IT, credit, vigilance, operations and collections teams to support field staff.
• Ensure compliance with regulatory and company policies; monitor monthly targets and productivity.

Skills

Fluent local language

Field visits

Execution of strategy

Target orientation

Time management

Education

Graduate, PGDM/MBA

Job description

Agency Manager-Collections Micro Banking India ..+ 16 Permanent

Job Description

POSITIONDESCRIPTION

JOBTITLE

AgencyManager-Collections Micro Banking

GRADE

DM-II

DEPARTMENT

Collections

LOCATION

SUB-DEPARTMENT

MicroBanking

TYPEOF POSITION

Full-time

REPORTSTO

AreaCollection manager

REPORTINGINTO

NA

ROLEPURPOSE & OBJECTIVE

Thisrole is vital as it is end to end vendor management, agency shallbe handling both NPA & Write-off accounts, key area consistsof agency man power handling, proper allocation, daily recovery &audit management as per company norms

Managingrecovery through the set of agency team, coordinating betweenagency and company, sharing necessary details to agency, dailycash handling & ensure timely payout release

Inabsence of this position, the above few critical aspects wouldnot be monitored closely which is a must in agency management

SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

PortfolioManaged – 3k accounts with 60 cr. portfolio

Numberof vendors/ consultants – one or more as per the areaallotted

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business/Financials (Only Relevant roles)

• Responsibleof handling entire collection agencies operation
• Onboardingof new agencies as per area portfolio in delinquency
• Planningof allocation and proper distribution of portfolio with strongexecution
• Ensurethe recovery targets are met
• Maintainingof account wise strong feedback mechanism
• Drivecollection strategy as per the portfolio and area understanding
• Budgeting
• Towork on increasing the productivity
• Needto work on cost to recovery ratio and ensure cost low at anytime
• Propermanpower planning as per portfolio in the given area
• Planagency/team wise targets to achieve the monthly targets
• CoreFunction Areas of Responsibility(AORs)
• Ensureproper allocation for agency teams and drive for productivity
• Ensureregular field visits along with the agency teams for bettercontrol
• Provideall necessary legal action support to agency to perform better
• Ensurecollection software utilization if any at the fullest extent

Customer(Both Internal & External)

• Customercentric AORs
• Regularcontacts with customers on daily basis and also ensure skiptracing for prevention of loss
• Ensureand maintain fair collection practice from agency staffs
• Stakeholdersinteractions
• Coordinationwith IT, Business, credit, vigilance, operations and collectionback end teams

InternalProcess

• Responsibleand adhere to onboarding process as defined by the company
• Periodicagency review and submit the report to seniors
• EnsureRenewal of agreement & all other regulatory aspects regularly
• ProcessManagement/ Process Excellence
• Ensurein adhering the fair practice code of conduct
• Toensure and complete all the necessary process on monthly basis asdefined

Innovation& Learning

• PeopleManagement
• Ensurerequired manpower is deployed time to time in agency
• Toensure all the agency staffs are DRA certified within thestipulated time
• Ensureagency and teams are attending all other trainings as arranged bythe company on regular basis

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Graduate,PGDM/ MBA from a Tier 2 or 3 college preferred

Experience

• Fieldexperience handling a team in Collections at least for >1 year

Certifications

FunctionalSkills

• Fluentin communicating local language
• Needthe team to drive by examples through regular field visits &needs strong executions of strategies
• Possesstenacity in meeting targets.
• Takeresponsibility of effectiveness and timely completion of work.
• Planning,organizing and time management skill. Should have the ability toprioritize.

BehavioralSkills

• Strongcommunication skills with the ability to communicate directlywith field staff & customers.
• Locallanguage skills will be preferred

KEYINTERACTIONS

INTERNAL

EXTERNAL

• Customer& family members
• BranchManager and Staffs
• Thirdparty Agents
• Telecallers & Back hand credit collection team