AES - DE - Generative AI Solution Architect

Zensar Technologies; Maharashtra; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Zensar Technologies is seeking a Gen AI Engineer – Microsoft Copilot Studio with 4–6 years in AI roles to design, build, and optimize Copilot experiences for enterprise solutions. You will partner with IT and business stakeholders to drive automation, integrate copilots with enterprise data, and continuously improve AI performance.

The role requires hands-on Copilot Studio experience, strong MS tech exposure, and a solid background in Python and AI certifications, with flexibility to support US

Qualifications

• Total IT experience of 10 years with 4–6 years in AI/gen AI or intelligent automation roles.
• 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio for enterprise copilots.
• Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform).
• Python and Copilot certifications are a strong advantage.

Responsibilities

• Design, build, and maintain AI agents and Copilot experiences to automate workflows.
• Develop conversational and task-driven agents to manage real-time issues and requests.
• Understand client processes to identify AI opportunities and automate them.
• Collaborate with IT, operations, and business stakeholders on automation.
• Translate requirements into scalable Copilot solutions and govern AI strategies.
• Prioritize AI use cases with data-driven impact assessment and drive implementation.
• Design Gen AI solutions tailored to client needs and integrate copilots with data/workflows.
• Work with Zensar’s SGO team to align outcomes and monitor AI model performance.
• Stay updated on Gen AI capabilities and recommend improvements.

Skills

Gen AI experience

Copilot Studio

Microsoft technologies

Python & AI certs

Tools

Microsoft Copilot Studio

Microsoft 365

Azure

Power Platform

Job description

Job Description

• Job Title:
• Gen AI Engineer – Microsoft Copilot Studio (4–6 Years Experience)

Key Qualifications

• Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
• 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions
• Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred)
• Python & AI / Microsoft Copilot certifications are a strong advantage

Responsibilities

• Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
• Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
• Build a thorough understanding of client business processes to identify and define AI opportunities
• Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
• Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions
• Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
• Prioritize AI use cases using a data-driven and impact-based approach
• Design and build Gen AI solutions tailored to client requirements
• Integrate copilots with enterprise data and workflows
• Work closely with Zensar’s SGO team to align outcomes and delivery
• Monitor, evaluate, and fine-tune AI models for performance and accuracy
• Stay updated with emerging Gen AI and Copilot capabilities
• Recommend upgrades, enhancements, and new AI solutions as needed

Additional Information

• Candidates should have the flexibility to support US Easter time zone as required.

Key Qualifications

• Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
• 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions
• Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred)
• Python & AI / Microsoft Copilot certifications are a strong advantage

Responsibilities

• Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
• Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
• Build a thorough understanding of client business processes to identify and define AI opportunities
• Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
• Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions
• Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
• Prioritize AI use cases using a data-driven and impact-based approach
• Design and build Gen AI solutions tailored to client requirements
• Integrate copilots with enterprise data and workflows
• Work closely with Zensar’s SGO team to align outcomes and delivery
• Monitor, evaluate, and fine-tune AI models for performance and accuracy
• Stay updated with emerging Gen AI and Copilot capabilities
• Recommend upgrades, enhancements, and new AI solutions as needed

About Us

At Zensar, we’re "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: "Together, we shape experiences for better futures". Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is "ONE with Client" - a set of four core values that reflect who we are and how we work: "One Zensar, Nurturing, Empowering, and Client Focus".

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.