Advanced Specialist, BPO Management

Pearson; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Pearson in India is seeking an Advanced Specialist, Vendor Operations to manage supplier records, rate cards, and governance while ensuring accurate reporting and financial reconciliation. You will partner with Finance, Procurement, Technology, and business teams to sustain operational excellence across CSC.

The role emphasizes advanced Excel, data integrity, and the ability to handle multiple priorities with strong stakeholder communication.

Qualifications

• Experience in vendor operations or procurement support.
• Strong reconciliation and data validation skills.
• Advanced Excel skills with pivot tables, lookups and Power Query.
• Ability to produce operational reports and KPI dashboards.
• Excellent stakeholder management and communication abilities.

Responsibilities

• Support vendor operations, governance and data maintenance.
• Perform reconciliations across supplier spend, POs and invoices.
• Develop and maintain rate cards, pricing and reporting artefacts.
• Create SOPs, process maps and operational documentation.
• Provide timely, accurate reports to CSC leadership and stakeholders.

Skills

Advanced Excel

Power BI

Data reconciliation

Reporting & dashboards

Stakeholder management

Tools

SharePoint

Microsoft 365 applications

Job description

Advanced Specialist - Vendor Operations

Role Purpose

The Advanced Specialist, Vendor Operations plays a critical role in supporting vendor operational management, financial reconciliation, reporting, rate card governance, and administrative processes across Pearson's Content Services Center (CSC).

This role is responsible for maintaining accurate supplier operational and financial records, managing reconciliations across multiple systems, administering vendor data and rate cards, supporting governance activities, and ensuring the integrity of reporting and operational processes.

The successful candidate will partner closely with CSC Leadership, Procurement, Finance, Technology teams, Business stakeholders, and Suppliers to ensure operational excellence, compliance and reporting accuracy,

Key Responsibilities

Vendor Operations & Administration

• Support day-to-day operational management of CSC suppliers and vendor engagements.
• Maintain supplier information, operational records, and governance documentation.
• Administer vendor-related processes, ensuring compliance with established policies and procedures.
• Support supplier onboarding, offboarding, access management, and operational governance activities.
• Coordinate and track operational requests, approvals, and vendor-related actions.
• Maintain accurate records of supplier contracts, rate cards, and supporting documentation.

R&P Financial Reconciliation & Reporting

• Perform financial and operational reconciliations across supplier spend, purchase orders, invoices, commitments, and operational activity.
• Validate supplier financial data and ensure alignment between contracts, systems, and reporting.
• Investigate and resolve discrepancies through structured problem solving and stakeholder collaboration.
• Produce recurring reports and dashboards to support CSC operational management.
• Participate as an active stakeholder in the weekly R&P reconciliation cadence.
• Co-ordinate with Business stakeholders to get Project accounting codes on mis-aligned asset transactions

Rate Card & Commercial Governance

• Support administration and governance of supplier rate cards and pricing information.
• Coordinate rate changes through established approval processes.
• Ensure pricing information remains aligned across contracts, systems, and operational reporting.
• Support preparation and validation of data required for system and ERP updates.
• Assist with supplier commercial reconciliations and pricing maintenance activities.

Process Improvement & Data Quality

• Identify opportunities to improve operational efficiency and reduce manual effort.
• Support reporting automation and data quality improvement initiatives.
• Create and maintain SOPs, process maps, user guides, and operational documentation.
• Promote consistent data standards and governance practices across CSC processes.
• Support implementation of new tools, workflows, and operational enhancements.

Stakeholder & Supplier Support

• Build effective working relationships across Finance, Procurement, Technology, Operations, Business teams, and Suppliers.
• Serve as a key operational point of contact for vendor-related processes and inquiries.
• Clearly communicate issues, risks, recommendations, and status updates to stakeholders.
• Support resolution of operational, commercial, and financial issues requiring cross-functional collaboration.

Required Knowledge & Experience

Essential

• Experience in Vendor Operations, Business Operations, Procurement Operations, Financial Administration, or a similar operational support role.
• Strong reconciliation experience involving financial, operational, or supplier data.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP, Power Query, and data validation techniques.
• Experience working with large datasets and multiple information sources.
• Experience producing operational reports, dashboards, and KPI reporting.
• Strong attention to detail and data accuracy.
• Experience investigating and resolving discrepancies.
• Ability to manage multiple priorities and deadlines.
• Strong communication and stakeholder management skills.
• Demonstrated ability to learn new systems, processes, and technologies quickly.

Preferred

• Vendor or supplier management experience.
• Procurement, PO, and invoice management knowledge.
• Experience with Power BI, OBIA, OBIEE, or equivalent reporting tools.
• Experience supporting rate card administration and commercial governance.
• Experience creating SOPs and operational documentation.
• Experience supporting process improvement or automation initiatives.

Technical Skills

Advanced Skills

• Microsoft Excel (Advanced)
• Data reconciliation and validation
• Reporting and dashboard administration
• Financial record management
• Data cleansing and quality control
• Process documentation
• Operational reporting
• Root-cause investigation
• SharePoint and Microsoft 365 applications

Exposure To or Willingness to Learn

• Oracle (TEP)
• OBIA / OBIEE
• Power BI
• LiveOps / Axis
• Vendor management platforms
• Procurement and supplier governance systems

Skills & Competencies

Operational Excellence

Consistently delivers accurate, timely, and compliant operational support while maintaining strong attention to detail.

Reconciliation & Data Integrity

Maintains high-quality financial and operational records through effective validation, reconciliation, and issue resolution.

Problem Solving

Identifies root causes and implements practical, sustainable solutions.

Stakeholder Management

Builds productive relationships with internal teams and external suppliers to support effective operational delivery.

Communication

Communicates operational and financial information clearly to a variety of audiences.

Ownership & Accountability

Takes responsibility for outcomes and follows issues through to completion.

Continuous Improvement

Actively seeks opportunities to streamline processes, improve reporting, and enhance operational efficiency.

Adaptability

Learns new tools, systems, and processes quickly while supporting changes across the organization.

What Success Looks Like

In this role, you will:

• Deliver accurate and timely operational, financial, and supplier reporting.
• Maintain high levels of supplier data quality and reconciliation accuracy.
• Ensure effective governance of supplier records, rate cards, and operational processes.
• Support compliant onboarding, offboarding, and supplier administration activities.
• Drive efficiencies through process standardization and automation.
• Build trusted relationships with stakeholders and suppliers.
• Support data-driven decision-making through reliable reporting and operational insights.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].