Advanced Services Engineer 2

Oracle; Ahmedabad District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Oracle seeks a technically capable professional to guide customers through product features and configurations, supporting optimization and updates with some supervision. You will help implement solutions, document deliverables, and contribute to knowledge sharing across teams.

You will collaborate with Support and Product Development, develop expertise in Oracle technologies, participate in solution design reviews, and assist in presenting value propositions to customers while growing in a

Qualifications

• Experience in delivering technical guidance to customers.
• Familiarity with Oracle technologies and product features.
• Ability to perform root cause investigations with guidance.

Responsibilities

• Provides technical leadership and guidance to customers on Oracle product features, tools, and configurations.
• Supports service delivery with proactive and reactive assistance in collaboration with Support and Product Development teams.
• Begins to analyze new issues and perform root cause investigations with guidance, delivering documented technical solutions.

Job description

Job Description

Applies basic understanding of product features, tools, and configurations to provide guidance to customers. Completes assigned tasks to support optimizations (e.g. automation) of solutions and technical delivery. Provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams. Assists customers with routine software updates, upgrades, configuration, and incident remediation and begins to educate customers on product features, upgrades, and best practices. Generates and maintains customer deliverables and documentation to help customers implement solutions with some supervision. Performs problem analysis with some guidance, providing documented technical solutions ready for customers to implement, test, and maintain. Begins to leverage customer insights to identify new service offerings and learns to deliver presentations and assists in consulting with clients on solutions with guidance.

Responsibilities

Key Responsibilities

Technical Leadership

• Applies basic understanding of product features, tools, and configurations to provide guidance to customers.
• Begins to specialize in a set of Oracle technologies, products, and best practices, staying updated with industry trends and advancements.
• Completes assigned tasks to support optimizations or efficiency efforts (e.g. automation, streamlined processes, elimination of redundant effort) under leadership.

Service Delivery

• Provides proactive and reactive remote or onsite technical assistance in close cooperation with Support and Product Development teams, under some supervision.
• Independently assists customers with routine software updates, upgrades, configuration, and incident remediation, seeking assistance when needed.
• Begins to analyze new issues encountered by customers by learning to perform thorough technical root cause investigations.
• Provides post-project lessons learned from technology implementation or project.

Global Customer Engagement & Education

• Supports customer relationships by addressing technical needs and assisting in solution delivery to meet operational goals, with some guidance.
• Begins to educate customers on product features, upgrades, and patches, and promotes best practices for technology stability, maintainability, upgradeability, and performance, with some guidance.
• Attends customer meetings and begins to provide technical input, as needed.

Technical Design & Documentation

• Generates and maintains customer deliverables and documentation to help customers implement solutions, with some supervision.
• Performs problem analysis and investigation, providing documented technical solutions ready for customers to implement, test and maintain, with some guidance.
• Begins to participate in solution design reviews with senior engineers.
• Applies some understanding of design trends and existing tools to begin supporting solution quality and maintain relevance.

Influence & Collaboration

• Participates in internal team collaboration to support the alignment of technical deliverables with broader project goals, with minimal guidance.
• Gains exposure to customer's technology roadmap through team discussions.

Innovation & Business Development

• Collects customer input and shares observations with peers or managers to support alignment with existing services.
• Begins to leverage customer insights to identify new service offerings and engagement methods.
• Begins to identify sales opportunities for additional services of by aligning Oracle capabilities with evolving customer requirements.
• Learns about sales opportunities for customized client solutions.
• Learns to deliver presentations and assists in consulting with clients on solutions with guidance.
• Applies foundational technical knowledge to support value proposition discussions with customers under guidance.

Core Responsibilities

Collaboration & Partnership

• Collaborates within and across teams to better understand expectations and achieve shared objectives. Leverages a foundational understanding of business, stakeholder, and/or customer needs to provide effective support with limited guidance. Actively listens and asks questions to enhance collaboration.

Continuous Improvement

• Identifies and recommends ideas to increase efficiency and effectiveness of processes, protocols, and workflows with some guidance.

Planning & Execution

• Tracks timelines and budgets with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements. Prioritizes and adjusts work as resources or timelines change, with some guidance.

Problem Solving

• Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures. Compiles and reviews information from multiple sources to troubleshoot standard and non-standard errors.

Continuous Learning

• Seeks opportunities to gain knowledge and learn new skills aligned with industry trends and best practices. Utilizes feedback and training to improve skills.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1‑888‑404‑2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.