Advanced Customer Engineer

Reltio India Pvt Ltd.; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Reltio India Pvt Ltd. seeks an Advanced Customer Engineer Level 1 to provide expert-level support across the Reltio Platform from UI to database layers.

You will investigate and resolve complex issues in a high-availability, enterprise environment, owning knowledge of platform features and integrations. Requirements include 5+ years in large-scale systems, MDM experience with Reltio Cloud, API design, NoSQL, and cloud tech (AWS/GCP/Azure).

Qualifications

• BSCS or equivalent required with 5+ years of experience.
• Experience with large-scale enterprise systems and complex problem solving.
• Strong understanding of data structures, algorithms, and performance profiling.

Responsibilities

• Develop and implement algorithms for high-volume, high-availability environments.
• Own knowledge of Reltio Platform features, components, and integrations.
• Build scalable monitoring and metric tools for platform health.
• Analyze customer needs to determine configuration accuracy and resolve incidents.
• Provide technical support to ensure high customer satisfaction.
• Collaborate with support, product management, and engineering to gather requirements.

Skills

MDM experience

NoSQL

Java

Distributed systems

Troubleshooting

API design

UI JavaScript

Algorithms

Cloud platforms

Software version control

Education

BSc Computer Science or equivalent

Tools

Bitbucket

VSS

SVN

Job description

Advanced Customer Engineer

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

Job Summary

The Advanced Customer Engineer – Level 1 provides the second level of expertise and service to ensure all Reltio customers receive the best possible experience. This position requires an understanding of the Reltio application stack from the front end to the database layers and the ability to efficiently investigate and resolve complex issues.

Job Duties and Responsibilities

• Develop and implement algorithms and techniques for solving problems in a high-volume, high-availability environment.
• Take complete ownership of knowledge of Reltio Platform features, components, and integrations.
• Build and implement scalable, accurate monitoring and metric tools and frameworks.
• Analyze customer needs and software requirements to determine configuration accuracy in solving issues and incidents.
• Provide quality technical support, resulting in high customer satisfaction.
• Monitor performance, stability, and consistency of the Platform to facilitate well-rounded decision-making in connection with product development and delivery.
• Resolve customer technical issues through collaboration, reproduction, UI/API/performance debugging, and troubleshooting.
• Remain abreast of technological advancements to identify cutting‑edge approaches to building sustainable solutions.
• Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
• Learn and keep up-to-date on the latest product functionality, dependencies, underlying architecture, and operational impact.
• Gain an understanding of MDM, NoSQL, data structures, service architecture, and system design through documentation.
• Collaborate with support, product management, and core engineering team members to obtain information on project limitations, capabilities, performance requirements, and interfaces.
• Represent Reltio in customer meetings as an engineering expert to provide clear and deep knowledge of customer issues and impacts.
• Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
• Identify opportunities for continuous improvements to Reltio cloud‑based platforms (AWS, GCP, and Azure).
• Participate in a 24x7 on‑call rotation and provide after‑hours support for critical customer and platform issues.
• Respond to high‑priority incidents within established service level objectives.
• Support weekend shifts or on call as required.
• Other duties and responsibilities as assigned.

Skills You Must Have

• Bachelor of Science degree in computer science or equivalent with 5+ years of experience.
• 2+ years developing on large‑scale enterprise systems.
• Experience in object‑oriented design, data structures, algorithm design, problem‑solving, and complexity analysis.
• Understanding of API design principles, authentication mechanisms, and integration.
• Knowledge of web UI development with JavaScript frameworks.
• Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.
• Experience with NoSQL databases and distributed indexes.
• Understanding of performance and profiling techniques of complex systems.
• Hands‑on analytical and troubleshooting skills.
• 2 years of experience developing Master Data Management (MDM) software with several full life‑cycle implementations in Reltio Cloud.
• 2 years of experience with enterprise‑focused applications including data management, analytics, and big data platforms and technologies with MDM, AWS, GCP, Azure, Reltio Cloud.
• 2 years of experience configuring & validating the Comparator, Match tokens, Match & Merge setup, and survivorship rules in MDM on Reltio Cloud.
• 1 year of experience using version‑controlling software including Bitbucket, VSS, and SVN for storing and promoting the code.

Skills That Are Nice to Have

• Bachelor of Science degree in computer science or equivalent experience.
• Object‑oriented programming and design, data structures and algorithms.
• Experience in data management, master data management, analytics, and big data platforms and technologies.

Equal Employment Opportunity

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Experience Level: Senior Level