Advanced Associate, Cloud Services Engineer

Pearson; Chennai; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Pearson in Chennai is seeking an Advanced Associate, Cloud Service Engineer to join the Atlassian Administration & Engineering team. You will own administration across Jira, Confluence, JPD, and JSM, shaping permissions, workflows, and automation in a global cloud platform used by thousands.

This role emphasizes automation, AI-assisted tooling, and scalable processes. You will design onboarding workflows, build API-driven automations, participate in migrations, and mentor others while ensuring

Qualifications

• 2+ years hands-on Jira and Confluence administration, preferably in Atlassian Cloud.
• Experience with Atlassian Automation rules and troubleshooting.
• Scripting skills in Python or PowerShell, plus REST APIs experience (JSON, auth, pagination, rate limits).
• Git version control and basic CI/CD understanding (build, test, release, versioning).
• Daily use of AI-assisted development tools with good judgment to validate results.
• Solid Jira configuration knowledge: schemes, workflows, screens, fields, permissions.
• Experience managing users and groups at scale in Atlassian Admin.
• Ability to analyze configurations and propose simplifications with trade-offs.
• Excellent written and verbal English communication, working with global stakeholders.
• Bachelor’s degree in CS/IT or related field, or equivalent experience.

Responsibilities

• Platform administration across Jira, Confluence, JPD, and JSM including permissions, schemes, workflows, and project config.
• Design and maintain automated onboarding/offboarding, group management, and license management with SCIM provisioning.
• Build automated processes to create, standardize, and archive projects and spaces at scale.
• Audit environment for legacy custom fields and app dependencies; propose consolidation and automation.
• Build and maintain Atlassian Automation rules and API-driven automation.
• Treat platform automation as production code with peer review and pipelines.
• Incorporate AI into workflows, drafting scripts and documentation.
• Capture service metrics via Atlassian APIs and build dashboards.
• Evaluate built-in features vs external solutions and explain trade-offs.
• Drive continuous improvement and governance standards.

Skills

Jira & Confluence Admin

Atlassian Automation

Scripting (Python/PowerShell)

REST APIs & JSON

Git & CI/CD basics

AI-assisted development tools

Jira configuration

User management at scale

English communication

Bachelor’s degree in CS/IT or related

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Jira

Confluence

Jira Service Management

Jira Product Discovery

Git

ScriptRunner

Job description

Advanced Associate, Cloud Service Engineer

Location: Chennai, India (Hybrid)

Team: Atlassian Administration & Engineering

Experience: 2+ years in Atlassian administration or a related platform engineering role

About the Role

We’re looking for an Atlassian engineer with a few years of experience to join our Atlassian Administration & Engineering team. You’ll work with a team of seven engineers who support a global Atlassian Cloud platform used by about 10,000–12,000 people around the world, across Jira, Confluence, Jira Product Discovery (JPD), and Jira Service Management (JSM).

We recently finished a large migration to Atlassian Cloud, and we’re still bringing separate product instances together into one environment. The migration moved fast and left technical debt behind, so we’re now focused on cleanup: removing legacy customizations and making the platform match Atlassian Cloud best practices. You’ll own parts of that work yourself. That means spotting problems, proposing fixes, and building automation that keeps the platform clean and scalable.

What You’ll Do

• Platform administration: Take ownership of administration across Jira, Confluence, JPD, and JSM, including permissions, schemes, workflows, custom fields, and space and project configuration.

• User lifecycle automation: Design and maintain automated onboarding and offboarding, group management, and license management, working with identity providers and SCIM provisioning.

• Space and project lifecycle: Build repeatable, automated processes to create, standardize, and archive projects and spaces at scale.

• Reduce legacy customizations: Audit the environment for redundant custom fields, workflows, schemes, and app dependencies. Then propose and carry out plans to remove or consolidate them, using automation wherever possible.

• Automation engineering: Build and maintain Atlassian Automation rules for routine and bulk administrative work. Where built-in features fall short, design robust API-driven automation.

• Engineering practices: Treat platform automation as production code. Changes are peer-reviewed, tested, and released through a pipeline, not run ad hoc.

• AI-assisted engineering: Make AI part of your everyday workflow, from drafting scripts and analyzing configurations to writing documentation, so you deliver more without lowering the quality bar.

• Service metrics and observability: Capture service metrics through the Atlassian APIs, store them outside the platform, and build dashboards that show how the service is used and how it’s performing.

• Solution evaluation: Weigh built-in Atlassian features against custom or external solutions, and explain clearly why the chosen option is the best fit.

• Continuous improvement: Challenge processes that are overly complex, costly, or full of manual toil, and propose simpler, automated alternatives.

• Best practices and governance: Help define standards, naming conventions, and configuration guidelines for each product, and document them.

• Instance consolidation: Contribute to ongoing migration and consolidation work, including planning, data validation, and post-migration cleanup.

• Escalations and mentoring: Resolve complex platform issues, and share knowledge with less experienced teammates and stakeholders.

What We’re Looking For

Required:

• 2+ years of hands-on administration of Jira and/or Confluence, preferably in Atlassian Cloud

• Working experience with Atlassian Automation, including building and troubleshooting rules

• Scripting skills in Python, PowerShell, or a similar language, and experience building automation against REST APIs (including JSON, authentication, pagination, and rate limits)

• Hands-on experience with Git and version-controlled code or configuration, plus a working understanding of CI/CD practices: build, test, release, versioning, and branching strategies

• Daily, effective use of AI-assisted development tools such as GitHub Copilot, Cursor, or Claude, with the judgment to validate, refine, or reject what they produce

• A solid understanding of Jira configuration: schemes, workflows, screens, fields, and permissions

• Experience managing users and groups at scale in Atlassian Admin

• The ability to analyze an existing configuration, recommend simplifications, and explain the trade-offs clearly

• Clear written and verbal communication in English, and comfort working with stakeholders around the world

• A bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience

Nice to have:

• Atlassian certifications (ACP-120, ACP-620, or Cloud Organization Admin)

• Experience with AWS services (such as Timestream, Lambda, or S3) and with dashboards in Grafana or similar tools

• Experience administering JSM (request types, queues, SLAs, portals) or JPD

• Experience with identity integration such as Okta, Azure AD/Entra ID, SAML SSO, or SCIM

• Migration experience with JCMA/CCMA or instance merges

• Experience with ScriptRunner or other marketplace apps, and with assessing app usage

What You’ll Gain

• Ownership of meaningful parts of a large, enterprise-scale Atlassian Cloud platform

• Real influence over how a global platform is standardized and modernized

• A clear growth path to Specialist and Advanced Specialist roles on the Atlassian Platform Engineering team

• Support for Atlassian certifications and ongoing learning

About Us

[Company boilerplate, benefits, and EEO statement]

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Engineering

Job Family: TECHNOLOGY

Organization: OCTO

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 26373