Adoption Strategist - India

ElevenLabs; India; On-site; INR 4,000,000 - 6,200,000; Full time

Benefits offered by this job

Growth opportunities

Professional development stipend

Social travel stipend

Annual offsite

Co-working stipend

Job summary

ElevenLabs, a fast-growing AI research and product company, is seeking an Adoption Strategist to drive scalable adoption across enterprise customers in India. You will work at the intersection of adoption, enablement, product expertise, and implementation, partnering with Account Management, CX, and engineering to scale usage of ElevenAgents and ElevenCreative.

The role requires technical insight, strong analysis, and a passion for building repeatable adoption programs that deliver time-to-value

Qualifications

• 6+ years in implementation, solutions consulting/engineering, or a similar role at a technical SaaS or AI-native company.
• Experience with voice AI, TTS, or conversational AI.
• Build adoption-focused programs from the ground up: onboarding tracks, playbooks, self-serve content.
• Creative systems thinking—scaling, automations, and workflows with AI tools.
• Extremely analytical with ability to identify trends and insights.
• Comfortable driving cross-functional outcomes without direct authority.

Responsibilities

• Drive scalable adoption by building education and enablement processes for time-to-value.
• Develop deep product expertise across ElevenLabs platform (ElevenAgents, ElevenCreative).
• Audit customer agents’ prompts, configurations, and feature setups to identify gaps.
• Track adoption metrics and partner with RevOps to iteratively improve reporting.
• Collaborate with Account Management and CX for regional campaigns and workshops.
• Engage with external partners and internal teams to unify adoption strategy.
• Support leadership on high-impact initiatives for the local GTM team.

Skills

Voice AI

TTS

Conversational AI

Developer-facing products

Adoption-focused programs

Systems thinking

Automation with AI tools

Analytical thinking

Cross-functional collaboration

High-volume book of business

English fluency

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human‑like AI voice model. Today we serve millions of users and thousands of businesses—from fast‑growing startups to large enterprises such as Deutsche Telekom and Meta. Our investors include Andreessen Horowitz, ICONIQ Growth and Sequoia. We have raised $781 M in funding and our latest valuation was $11 B.

We Have Expanded From Voice Into Three Main Platforms

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

How We Work

• High‑velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
• AI first: We use AI to move faster with higher‑quality results across the whole company—engineering, growth, and operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What We Offer

• Innovative culture: Be part of a generational opportunity to define the trajectory of AI.
• Growth paths: Numerous opportunities to drive impact beyond your immediate role.
• Learning & development: Annual discretionary stipend for professional development.
• Social travel: Annual discretionary stipend to meet up with colleagues.
• Annual company offsite: Each year, we bring the entire team together in a new location.
• Co‑working: Monthly stipend for those not near a main hub.

About The Role

This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, product expertise, and implementation. The scope will evolve. You will work directly with corporate and mid‑market customers to drive adoption of their core use case and identify new ones. Every solution must scale across a high‑volume book, not tailor‑made for a single account. You need to be genuinely technical and deeply familiar with the product without writing code or owning an account directly. The role is for someone analytical, advanced with AI tools, and excited to build.

Key Responsibilities

• Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices and get them to time‑to‑value quickly.
• Develop deep product expertise across the entire ElevenLabs platform—especially ElevenAgents and ElevenCreative—and serve as the product expert for enabling both basic and complex use cases.
• Audit customer agents’ prompts, configurations, and feature setup to identify gaps and share recommendations as a value‑add service that drives deeper adoption.
• Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on reporting capabilities, and use those trends to develop data‑driven adoption strategies and playbooks across the customer base regionally.
• Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars.
• Engage with external implementation partners and internal teams to unify adoption strategy across the customer journey (e.g., Forward Deployed Engineering, GTM, Customer Experience, Product Marketing and Engineering).
• Partner with leadership on high‑impact initiatives that support the local GTM team and global results.

Requirements

• 6+ years in implementation, solutions consulting/engineering, technical account management, or a similar role at a technical SaaS or AI‑native company.
• Experience with voice AI, TTS, conversational AI, or developer‑facing products.
• A track record of building adoption‑focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self‑serve content, and more.
• Creative systems thinking—always asking how to scale or automate, building automations and workflows with AI tools.
• Extremely analytical—identify trends, surface opportunities, standardize best practices, and uncover new insights.
• Comfortable driving cross‑functional outcomes without direct authority, collaborating with Account Management, FDE, RevOps, and GTM.
• Experience managing a high‑volume book of business at scale, mid‑market or commercial segment.
• Fluency in English is essential.

Growth Potential

• Regional Adoption Lead
• Other teams: Account Management or Forward Deployed Engineering – Strategist or Solutions Engineer