ADMINISTRATOR L2

Wipro; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Wipro Limited in Pune, Maharashtra, is seeking an IT support professional to assist in triage and documentation of priority incidents, ensuring SLA adherence and escalation when required.

The role involves triaging tickets, resolving software/hardware/service requests within defined timelines, and contributing to change requests. Candidates typically have 1–3 years of Remote Desktop Support experience. This is a full-time position with opportunities to grow within a global tech leader.

Qualifications

• SD - Remote Desktop Support. Experience: 1-3 Years.

Responsibilities

• Triaging and resolution of priority incident tickets (P3) and documenting actions.
• Track and resolve software/hardware/network service requests within defined SLA.
• Monitor SLA timelines across ticket lifecycles and escalate delays.
• Assist in creation of change requests based on incident tickets raised and resolved.

Skills

Remote Desktop Support

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Areas of responsibility

• Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
• Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
• SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
• Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Mandatory Skills

SD - Remote Desktop Support. Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

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