ADMINISTRATOR L2

Wipro; Khordha; On-site; INR 450,000 - 600,000; Full time

Job summary

Wipro is seeking a skilled IT service desk professional to help triage priority incidents and document resolutions. The role emphasizes maintaining SLAs, coordinating with teams to resolve software, hardware, and network requests, and escalating delays when required.

This is a hands-on position suitable for candidates with 1–3 years of experience in technical support. Join Wipro to contribute to its modern digital transformation journey, support end-to-end incident management, and help sustain

Qualifications

• Minimum 1–3 years of relevant experience.

Responsibilities

• Triaging and resolution of priority incident tickets (P3) with documentation and SLA adherence.
• Track and assist in resolution of software/hardware/network service requests within defined timelines.
• Monitor SLA timelines for the lifecycle of priority tickets and escalate delays when needed.
• Assist in creation of change requests based on incident tickets raised and resolved.

Skills

Audio Video

Job description

Job description

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Role Purpose

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Areas of responsibility

• Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
• Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
• SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
• Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Mandatory Skills

Mandatory Skills: Audio Video.

Experience

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.