ADMINISTRATOR L2

Wipro; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Wipro in Hyderabad, India is seeking an IT support analyst to assist in triage and documentation of priority incidents and support resolution of software and hardware service requests. You will ensure SLA adherence and escalate delays as required, coordinating with cross-functional teams.

Key duties include initial triage, logging and tracking tickets (P3), monitoring SLAs, and assisting in change requests related to incidents. 1–3 years of relevant experience expected.

Qualifications

• Triage and document priority incidents.
• Assist in resolving software/hardware service requests.
• Escalate delays to meet SLAs.

Responsibilities

• Triaging and resolution of tickets within SLA.
• Track and assist in resolution of software/hardware/network service requests.
• Monitor SLA timelines and escalate delays.
• Assist in creation of change requests.

Skills

WebLogic Admin

Job description

Job description

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Role Purpose

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Areas of responsibility

• Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
• Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
• SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
• Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Mandatory Skills

• WebLogic Admin

Experience

1-3 Years

About us

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.