Administrative Services Supervisor

Cigna Healthcare; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Cigna Healthcare, Bengaluru, India, seeks an experienced senior administrator to supervise staff daily and ensure KPI targets across the Global Admin team are met. You will provide visible leadership within the management team and drive staff development through coaching and feedback.

With 10+ years of admin leadership, you will optimize workflows, engage employees, manage resources, and contribute to quality audits and change initiatives across the unit.

Qualifications

• 10+ years of experience in administration leadership and team supervision.
• Proven ability to coach staff, manage performance, and drive improvements.
• Experience driving KPI targets and optimizing administrative workflows.

Responsibilities

• Supervise staff daily to ensure KPI targets are met across the Admin Organisation.
• Provide visible leadership as part of the management team for the Global Admin team.
• Develop people through active coaching, feedback, and an open management style.
• Manage team resources through planning to optimise performance.
• Engage staff to create a dynamic working environment and support change.
• Optimize workflows to achieve targets and monitor workflow for timely delivery.
• Coordinate quality audits and contribute to continuous process improvements.

Skills

Leadership

Staff supervision

Coaching

Performance management

Change management

Process optimization

KPI monitoring

Employee engagement

Strategic thinking

Job description

The candidate will be responsible for the supervision of staff daily ensuring KPI’s are met across the Admin Organisation.

Main Duties/Responsibilities:

• Overall experience 10+ years


• Provide visible leadership as part of the management team for the Global Admin team.


• People development and performance management through active coaching, clear and constructive feedback, and an open management style.


• Manage team resources through planning and leveraging the available talent to optimise team performance.


• Engage staff to create a dynamic working environment at all levels, leading the team and the processes towards continuous progression while supporting the change journey.


• Proactively optimizing the unit’s workflows to achieve set targets.


• Organising and monitoring workflow to ensure TAT targets are achieved and inventory levels are managed.


• Effectively manage the administration process liaising with the SME & Senior Supervisor about any identified gaps or improvements and proactively contributing to the solution.


• Ensure Quality Audit targets are achieved month on month.


• Instrumental in Employee Engagement activity

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.