Acquisition & Onboarding - BA4 Product Owner

1203 Barclays Global Serv. Cent; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Barclays is seeking a Product Owner for Acquisition & Onboarding (BA4) based in Pune. You will drive product vision, manage the backlog, write user stories, and collaborate with cross‑functional teams to deliver onboarding journeys and controls.

You will influence risk aware governance, track KPIs, and coordinate with stakeholders to align product roadmaps with business strategy.

Qualifications

• Strong analytical capability with the ability to develop customer‑level insights from data.
• Experience supporting design, development and delivery of customer propositions and digital journey enhancements within Agile product teams.
• Proven ability to monitor and report on journey‑level controls, ensuring effective control oversight and timely escalation.
• Knowledge of Operational Risk and Control (ORAC) frameworks, with experience tracking actions and managing dependencies.
• Experience supporting governance processes, including preparation of BOM packs, evidence collation and stakeholder reporting.
• Strong reporting and MI skills, capable of producing and interpreting performance metrics, highlighting trends, risks and opportunities.
• Ability to analyse customer and colleague feedback, derive actionable insights and translate them into backlog priorities.
• Understanding of third‑party supplier management and oversight for partners such as KYC providers and credit reference agencies.
• Experience supporting User Acceptance Testing (UAT), Limited Customer Pilot (LCP) activities and release readiness processes.
• Proficiency in Jira and Agile delivery tools, maintaining backlog hygiene and effective workflow management.
• Strong incident, issue and risk management skills, ensuring appropriate tracking, visibility, governance and escalation.

Responsibilities

• Define a clear product vision, ensuring it aligns with business goals and stakeholder expectations.
• Develop and maintain a prioritized product backlog, balancing desirability, viability and feasibility.
• Write clear, concise user stories with detailed acceptance criteria, refining them as needed.
• Participate in Agile events such as sprint planning, daily stand‑ups, sprint reviews and retrospectives.
• Review and accept or reject work completed by the development team during sprints, ensuring delivery meets agreed criteria.
• Gather customer and colleague feedback to act as the Voice of the Customer, translating insights into backlog priorities.
• Monitor product performance using KPIs and feedback, and adjust backlog and roadmap accordingly.
• Ensure on‑going readiness and ‘run’ activities of live products, including monitoring, governance and approvals.
• Identify, assess and mitigate risks, escalating as necessary and aligning with risk management and control functions.
• Collaborate closely with stakeholders (customers, business leaders, marketing teams) to gather requirements and align product vision with business objectives.

Skills

Product ownership

Agile delivery

Backlog management

Stakeholder mgmt

Data analytics

UAT & releases

AI-enabled tools

Communication

Education

Basic education or equivalent experience

Tools

Jira

Job description

Job Overview

Product Owner – Acquisition & Onboarding (BA4) at Barclays. Supports the Current Account onboarding journey through delivery coordination, control monitoring, reporting and governance activity. This role manages and develops existing and new products and/or services, owns related customer and colleague journeys, supports product strategy and delivery through execution teams, and contributes to outcomes for customers, colleagues and the bank through risk management, regulatory compliance and effective controls.

Responsibilities

• Define a clear product vision, ensuring it aligns with business goals and stakeholder expectations.
• Develop and maintain a prioritized product backlog, balancing desirability, viability and feasibility.
• Write clear, concise user stories with detailed acceptance criteria, refining them as needed.
• Participate in Agile events such as sprint planning, daily stand‑ups, sprint reviews and retrospectives.
• Review and accept or reject work completed by the development team during sprints, ensuring delivery meets agreed criteria.
• Gather customer and colleague feedback to act as the Voice of the Customer, translating insights into backlog priorities.
• Monitor product performance using KPIs and feedback, and adjust backlog and roadmap accordingly.
• Ensure on‑going readiness and ‘run’ activities of live products, including monitoring, governance and approvals.
• Identify, assess and mitigate risks, escalating as necessary and aligning with risk management and control functions.
• Collaborate closely with stakeholders (customers, business leaders, marketing teams) to gather requirements and align product vision with business objectives.

Qualifications

• Strong analytical capability with the ability to develop customer‑level insights from data.
• Experience supporting design, development and delivery of customer propositions and digital journey enhancements within Agile product teams.
• Proven ability to monitor and report on journey‑level controls, ensuring effective control oversight and timely escalation.
• Knowledge of Operational Risk and Control (ORAC) frameworks, with experience tracking actions and managing dependencies.
• Experience supporting governance processes, including preparation of Business Operating Model (BOM) packs, evidence collation and stakeholder reporting.
• Strong reporting and MI skills, capable of producing and interpreting performance metrics, highlighting trends, risks and opportunities.
• Ability to analyse customer and colleague feedback, derive actionable insights and translate them into backlog priorities.
• Understanding of third‑party supplier management and oversight for partners such as KYC providers and credit reference agencies.
• Experience supporting User Acceptance Testing (UAT), Limited Customer Pilot (LCP) activities and release readiness processes.
• Proficiency in Jira and Agile delivery tools, maintaining backlog hygiene and effective workflow management.
• Strong incident, issue and risk management skills, ensuring appropriate tracking, visibility, governance and escalation.
• Effective stakeholder management, communication and problem‑solving skills, with the ability to collaborate across Product, Technology, Risk, Operations and Supplier teams.
• Comfortable leveraging AI‑enabled tools to enhance analysis, backlog refinement, documentation quality and insight generation, while maintaining ownership and sound judgement.
• Basic/essential education or equivalent experience.

Desirable Skillsets

• Experience in product management/ownership.
• Experience in digital product design.
• Familiarity with Agentic AI, Spec‑Driven Development and Rapid Prototyping.
• Experience with knowledge‑based product management frameworks.

Location

Based out of Pune.