Account Support Officer

British Council; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

The British Council in Chennai, India seeks an experienced professional to manage B2O client relationships across educational, governmental, and institutional sectors. You will work withSales and Delivery teams to ensure a positive customer experience, onboarding, and ongoing account management.

You should have at least 2 years in sales or account management, strong relationship skills, and familiarity with CRM systems. The role is on-site with significant travel within India.

Qualifications

• At least 2 years in sales, account management or customer management.
• Experience with B2O sales in education/government sectors preferred.
• Knowledge of English Language Teaching and/or Assessment is a plus.

Responsibilities

• Support B2O client onboarding and service delivery.
• Coordinate with Sales, Delivery and Operations to resolve inquiries.
• Monitor service quality, manage CRM records and performance data.
• Identify business development opportunities and support account plans.
• Oversee invoicing and contractual documentation to ensure delivery.

Skills

Relationship management

Sales/Account management

B2O sales experience

English proficiency

CRM familiarity (Salesforce)

Education

University degree or equivalent

Tools

Salesforce

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Pay Band: 4 / H

Country/Location: Chennai, India

Department: Country/Cluster Commercial

Contract Type: Indefinite Local Contract

Closing Date: Tuesday, 17th November 2026 - 23:59 Malaysia Time (GMT +8)

Role Purpose

The role is responsible for managing B2O customer relationships across businesses, schools, universities and government organisations in India, working closely with Sales and Delivery teams to ensure a positive customer experience and successful achievement of their goals.

Role Accountabilities

The role is responsible for supporting B2O client onboarding, product and service delivery, and ongoing customer relationship management. This includes coordinating with Sales, Delivery and Operations teams to resolve customer enquiries, monitor service quality, manage CRM records, reporting and performance data, identify business development opportunities, support account management plans, and oversee invoicing, payments and contractual documentation to ensure effective service delivery and customer satisfaction.

Role specific skills, knowledge and experience

The ideal candidate should have at least 2 years of experience in sales, account management or customer management, with strong relationship management skills. Experience in B2O sales, particularly within the education and government sectors, knowledge of English Language Teaching and/or Assessment, and familiarity with Salesforce or similar CRM systems would be an added advantage.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education: The candidate should hold a university degree or equivalent qualification in any field

Work Schedule: The role is based on-site, with a standard working week from Monday to Friday.

Travel Requirements: The role requires extensive travel within India, including Tamil Nadu and Noida, as and when required.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [e-mail]