Account Support Executive

1064 Springer Nature India Private Limited; New Delhi; On-site; INR 350,000 - 650,000; Full time

Job summary

Springer Nature India Private Limited is seeking an Account Support Executive in New Delhi to support renewal sales activities, manage contracts and invoicing, and communicate with customers and internal teams. The role requires coordinating with Sales, Finance, Legal and Tax to ensure smooth renewals and accurate CRM data.

You will be the point of contact for contract execution, invoicing and customer communication, contributing to high customer satisfaction and efficient operations in a

Qualifications

• Bachelor’s degree and 2–7 years of experience in sales support or account support.
• Strong attention to detail with excellent organizational and analytical skills.
• Good team player with strong interpersonal and communication skills.
• Comfortable coordinating across multiple stakeholders and managing expectations.
• Strong computer skills including MS Word, Excel, and PowerPoint.
• Good knowledge of Salesforce CRM and commitment to maintaining data quality.
• Ability to work effectively in a fast-paced, customer-focused environment.

Responsibilities

• Generate reports and analysis on renewal sales progress for the assigned region, leveraging Data Analytics to provide insights.
• Prepare renewals and planning, including license calculations and quotes, ensuring timely renewal readiness.
• Prepare quotes and contracts in the CRM/ERP system to trigger invoicing, with attention to detail.
• Ensure accurate invoicing and documentation to customers with high accuracy.
• Provide first-level support to sales and customers on license agreement changes and amendments.
• Be the first point of contact for customers regarding contract execution, fulfillment, and invoicing.
• Coordinate all customer correspondence and agreements within the region, managing multiple stakeholders.
• Communicate proactively with customers to align new contract terms and fees and obtain signed licenses.
• Manage customer requests and daily operations related to contract and invoicing data.
• Provide feedback to improve sales and support workflows and data quality in systems.
• Maintain extensive knowledge of Salesforce CRM and safeguard data quality.

Education

Bachelor's degree

Tools

Salesforce

MS Word

MS Excel

PowerPoint

Job description

Job Title: Account Support Executive

Location: New Delhi

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature.

About the Brand

Springer is a leading global scientific, technical and medical portfolio, providing researchers in academia, scientific institutions and corporate R&D departments with quality content through innovative information, products and services. Springer has one of the strongest STM and HSS eBook collections and archives, as well as a comprehensive range of hybrid and open access journals. Visit springer.com and follow @Springer1842

About the Role

This position will report to the Account Support Manager, Sales Operations. The Account Support role is responsible for supporting renewal sales activities and ensuring smooth contract execution, invoicing, and customer communication within the assigned region. The role works closely with Sales, Finance, Legal, Tax and other stake holders Customer teams to manage renewals, maintain accurate CRM data, and support daily operational activities. The role of Account Support Executive is vital to the business and has direct impact on customer satisfaction. The account support role is continuously enhanced by team training and by facilitating personal development.

Job Responsibilities

• Generate reports and analysis on renewal sales progress for assigned region, leveraging Data Analytics / Quantitative Skills to provide insights and support informed decision-making.
• Prepare renewals and planning (i.e. calculate journal licenses, calculate eBook quotes), demonstrating strong Action-Oriented behavior and Drives Results focus to ensure timely renewal readiness.
• Prepare (in CRM/ERP system) the quote and contract to trigger invoicing, applying strong Product and Service Knowledge and attention to detail.
• Ensure accurate invoicing and documentation to customers, exercising sound Decision Quality and maintaining high standards of accuracy.
• Provide first-level support to sales and customers on license agreement changes and amendments, using Consultative Selling skills and Product and Service Knowledge to address customer needs effectively.
• Be the first point of contact for customers regarding contract execution, fulfillment, and invoicing, demonstrating strong Collaboration and customer service capabilities.
• Coordinate all customer correspondence and agreements within the assigned region, utilizing Project Management, Collaboration, and Organizational Savvy to manage multiple stakeholders effectively.
• Proactively communicate with customers, align new contract terms and agreed fees, and obtain the customer’s signed license, applying Consultative Selling, Collaboration, and a strong customer-focused approach.
• Manage customer requests and provide assistance on daily operations (i.e. engage with customers to enhance customer data quality, answer questions connected to contract data or invoicing data), demonstrating Action-Oriented behavior and strong stakeholder management skills.
• Provide feedback and proposals to improve sales and support workflows (in systems) to work more effectively and efficiently, leveraging Marketing Performance & Automatization, Data Analytics / Quantitative Skills, and a continuous improvement mindset.
• Maintain excellent knowledge of the Salesforce CRM system and safeguard data quality in CRM, utilizing Data Analytics / Quantitative Skills and strong operational discipline.
• Reporting: Work with Sales to plan, drive, and track quarterly and yearly renewal closures, including large renewal management, demonstrating Project Management, Drives Results, Collaboration, and Decision Quality.

Skills, Experience and Qualifications

• Bachelor’s degree with 2–7 years of experience in sales support or account support, preferably in the publishing industry.
• Strong attention to detail with excellent organizational and analytical skills.
• Good team player with strong interpersonal and communication skills.
• Comfortable managing customer expectations and coordinating across multiple stakeholders.
• Strong computer skills, including MS Word, Excel, and PowerPoint.
• Good knowledge of Salesforce CRM and commitment to maintaining accurate data quality.
• Ability to work effectively in a fast-paced, customer-focused environment.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodations. For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers #LI-RT1

Job Posting End Date: 28-08-2026

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies. We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869. Nearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media.