Account Manager - Sales & Marketing

International SOS group; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

International SOS group in Mumbai seeks an Account Manager to retain and upsell a broad range of services to existing clients in the Indian market.

Reporting to the Head of Sales India, you will apply the Value Selling approach, manage renewals, forecast accurately, and collaborate with regional teams to expand cross‑border opportunities and ensure top‑tier client service.

Qualifications

• MBA with 5+ years of proven sales experience in solution selling to multinational organizations.
• Experience in account management, renewals and upselling.
• Strong knowledge of CRM systems and forecasting.
• Proficient with MS Outlook, Excel, and PowerPoint.
• Excellent English communication, both written and spoken.

Responsibilities

• Retain and upsell a wide range of services to existing clients.
• Follow Value Selling and account management practices.
• Renewals process and forecast client engagement journey.
• Collaborate with Global Accounts and regional teams.
• Ensure high-quality client proposals and communications.

Skills

IT literate (Outlook, Excel, Power BI)

Persuasive communication

Stakeholder engagement

Sales mindset

Self-motivation

Language: English

CRM usage

Education

MBA

Tools

CRM system

Job description

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To achieve and exceed gross profit targets by developing existing clients, through upsell & cross sell, in the Indian market through face to face consultative selling. Levereging collective subject matter expertise to acquire new business from identified list of accounts.

Key Responsibilities

Reporting to the Head of Sales India, the Account Manager – will primarily be responsible for retaining and up selling a wide range of services and solutions to existing clients and implement company’s the Account Management practices.

Account Management

• Acquire an in-depth understanding of the Corporate segment within the geographic territory to identify key clients and to promote and sell the entire range of Intl.SOS services.
• Follow the Value Selling model and Account management practices.
• Work to follow the standard renewal process to renew existing business.
• Drive the growth of cross border sales through proactive cooperation with other regions and the Global Accounts team.
• Maintain accurate sales forecasting and client engagement journey through the CRM system.
• Continually evaluate progress within the market segment against pipeline objectives, revenue and profit targets and client key account plans.
• Ensure the professional standard of all written all client proposals, tender documents and communication is adhered to, in line with company standards and pricing procedures.
• Manage the implementation of new business won, to ensure that all administrative, operational and financial activities are in place to ensure high levels of service to clients.
• Work with the relevant Marketing Manager to increase awareness of the products & services through conferences and symposiums as appropriate.
• Work with partner organizations closely and promote their services to all clients and further establish International SOS as a broker of capability.
• Work with distribution channels to make further penetrate in existing accounts.

Job Profile

Required Skills and Knowledge

• Skills / Knowledge: IT literate and proficient in the use of computer software including Microsoft Outlook, Excel, Power Point.
• Persuasive, articulate and able to work with and influence people at all levels, diverse background/ industries and personalities.
• Self motivated and possess aggressive sales personality that helps in achieving quantitative results.
• Able to work in a calm, logical and professional manner at all times.
• Good organizational and administrative skills.
• Creative & out of the box thinking.
• Report writing skills.

Customer orientation
Actively listens and seeks information, identifies customer/client need and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels.

Communication

• Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically.

Ethics and Values

• Adheres to the company’s Core Values of Passion, Expertise, Respect and Care at all times acts in line with those values.

Ability to work under pressure

• Able to work under pressure to meet deadlines. Uses positive and constructive coping strategies when under pressure. At all times conducts oneself professionally to reflect positively on the profession he/she represents.

Initiative and Innovation

• Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action(s) without being asked.

Problem solving

• Uses logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; is good at honest analysis; looks beyond the obvious and doesn’t stop at first answers.
• Ability to negotiate skillfully in tough situations with both internal and external groups; make winning negotiations; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to facilitiate negotiations.

Result orientation

• Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly.

Required Work Experience

• +5 years of proven sales experiences in solution selling to multinational organizations Experience of working in a matrix organization is preferable.

Required Qualifications (Brief description of the educational background needed to perform the job)

• MBA

Required Languages

• Excellent oral and written English communication.