Account Manager

OLIVER | The Brandtech Group; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

OLIVER is seeking a Senior Account Manager in Mumbai to lead day-to-day studio operations, liaise with clients, and ensure on-time, on-brief delivery of digital projects. You will oversee multiple brands, coordinate with cross-functional teams, and support growth through strategic client engagement.

You will work with the Account Director and Business Director to keep clients satisfied, manage budgets, and leverage AI-enabled tools to optimise workflows and outcomes.

Qualifications

• 3-5 years of experience outside of a studio environment.
• Minimum 1 year of experience in Account Management.
• Experience managing multiple teams and skill sets.
• Evidence of growth and re-signing accounts.

Responsibilities

• Oversee day-to-day execution of accounts from operational/ output perspectives.
• Drive growth and achieve targets for assigned accounts.
• Ensure positive client feedback for delivered projects.
• Cultivate and maintain strong client relationships.
• Mentor and develop junior team members.

Skills

Account management

Client liaison

Team leadership

Business development

AI awareness

Education

Bachelor's degree in Marketing or Business

Tools

CRM software

MS Office

Job description

Job Description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role

Account Manager

Location

Mumbai, Maharashtra

About the role

OLIVER is a rapidly expanding creative services agency with a twist – we provide our clients with bespoke dedicated agencies that operate from within their offices. We are building a team of individuals who have the ability and confidence to learn on the job and help the client transform their marketing capabilities.

The Senior Account Manager is responsible for running the day-to-day operations in the studio. You are responsible for liaising with the Clients and internal teams to ensure the on-time, on-brief delivery of high- quality digital projects. As the Senior Account Manager, you will be leading project delivery, from ideation to execution, for a number of brands, working with multiple internal and external teams. You will support business growth by ensuring that projects are delivered on-time, within budget and to the highest quality standards. You will also work closely with the Account Director and Business Director to ensure that the Clients are happy, and to look for up-selling opportunities.

What you will be doing

• Responsible for the day-to-day execution of accounts, from an operational, output, Client, and team management perspective
• Accountable for the delivery of the growth and achievement of growth targets
• Accountable for receiving positive Client feedback for all projects delivered
• Manage and develop positive Client relationships
• Manage and develop junior team members

What you need to be great in this role

• 3-5 years of experience from outside of the studio
• Minimum 1 years of experience in Account Management level
• Experience of managing multiple teams and skill sets
• Evidence of growth
• Record of re-signing accounts
• Self-motivated, working with little supervision
• Collaborative team player, open minded and non-political
• Proven ability to communicate and liaise with junior to senior-levels in the business
• Discrete about all confidential and personal information
• Driven, proactive, helpful, and an enthusiastic team player
• Financial rigor and business acumen
• Quality of being extremely thorough and accurate
• Clear understanding of all OLIVER products
• Demonstrable leadership abilities
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learningand listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement.Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

Requirements