4400294-Manager

EXL; Gurugram District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

EXL is seeking a Manager- Fraud Operations in India to lead fraud mitigation and investigations for banking clients. The role requires 7–13 years of fraud operations/mitigation experience and strong analytical skills.

You will manage the team, ensure accurate verifications and coordinate with field units for timely action. The position focuses on enhancing preventive measures, regulatory reporting, and customer charter adherence while driving efficiency and deterrence across nationwide

Qualifications

• Experience in fraud mitigation and fraud operations within banking.
• Strong dispute management capabilities and investigative acumen.
• Proven leadership skills with ability to manage teams and stakeholders.

Responsibilities

• Lead and mentor the fraud operations team for banking clients.
• Formulate policies and processes; oversee agency recruitment and awareness initiatives.
• Conduct thorough verifications of income, banking, KYC, and CPV reports to ensure accuracy.
• Oversee fraud investigations, coordinate with field teams, and assist with police complaints when needed.

Skills

Fraud Mitigation

Fraud Operations

Dispute Management

Banking Industry Experience

Team Management

Analytical Skills

Tools

SAS

SQL

Job description

Job Description:

Manager- Fraud Operations

• Fraud Mitigation/Fraud Operations/Dispute Management Requirement: Industry Experience : Banking Industry
• Fraud Mitigation, Fraud Operations, Dispute management Experience : Looking for individuals with experience of 7-13 years in Fraud Ops management / Fraud Mitigation/Dispute management. Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy. Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities. Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Must have skills : Extensive knowledge in Fraud Mitigation, Fraud Operations, Dispute management, basic Knowledge of SAS/SQL and analytical skills Role and Responsibilities:
• Serves as a Team Manager for Banking clients. Assist in formulating policies, processes, agency recruitment, and initiation of awareness campaigns. Conduct thorough verifications of Income, Banking, KYC, and CPV reports to ensure accuracy. Take charge of document verification (both online and offline), random asset audits, agency evaluations, and customer background checks. Oversee comprehensive investigations of fraud complaints, coordinating closely with the field team for necessary follow-up actions. Aid the field team in lodging police complaints/FIRs against fraud perpetrators. Ensure swift and effective actions are taken to investigate all instances of fraud, establishing a strong deterrent presence in the market. Monitor and manage fraud-related processes to ensure efficiency and optimal management. Enhance preventive measures to minimize instances of reputation-damaging fraud complaints. Generate accurate and timely fraud reports, both internally and externally (such as FMR). Skillfully onboard vendors and evaluate their performance over time. Oversee regulatory reporting and manage secured product fraud-related activities nationwide.

Requirements: