27503 AI Agent Operations Engineer

Cephas Consultancy Services Private Limited; Pune District; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Cephas Consultancy Services Private Limited in Pune, India is seeking a seasoned AI Agent Ops Engineer to lead incident response for production environments and guide proactive detection efforts. The role demands strong incident management, risk assessment, and collaboration across teams to ensure reliable deployed releases.

Ideal candidates have 8–11 years in production operations with AI/ML operations exposure and hands-on scripting for automation.

Qualifications

• Bachelor’s or Master’s degree in Computer Science or a related field
• 6+ years in production operations
• AI/ML operations exposure

Responsibilities

• Act as incident commander for incidents: lead response, communications, and verification.
• Run daily proactive trend reviews to surface degradation early.
• Coordinate rollback decisions for degraded releases and contact-centre fallbacks.
• Tune safeguard sets and alert thresholds to improve precision.
• Chair post-incident reviews and track corrective actions.
• Mentor team members and maintain shift-handover standards.

Education

Bachelor’s or Master’s in CS

Job description

About this position

Positions:1 Full Time
Experience
8 - 11 Years

Job Description – AI Agent Opns Engineer

SECTION A: POSITION SUMMARY

State the objective and purpose of the role.

Act as incident commander leading response to incidents, owning proactive detection, and holding the rollback trigger during degraded releases. Run the daily proactive trend review, chair post-incident reviews.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

Indicate key responsibilities and performance indicators of this role.

• 1. Serve as incident commander for all incidents: run the bridge, enforce escalation clocks, own communications, and drive verify-and-close.


• 2. Run the daily proactive trend review to surface degradation before it alerts; maintain the watch list.


• 3. Execute and coordinate rollback decisions for degraded releases and invoke the contact-centre fallback where required.


• 4. Tune the safeguard set and alert thresholds; drive alert precision and noise-budget discipline.


• 5. Chair post-incident reviews and own corrective-action tracking and runbook updates.


• 6. Mentor members of the team when needed; own shift-handover standards.

SECTION C: QUALIFICATIONS / EXPERIENCE / KNOWLEDGE REQUIRED

Indicate key knowledge and skills required for this role to perform the tasks to a satisfactory level. To also specify a suitable level of qualification required (i.e. basic, advanced, or professional), where applicable.

Category

Essential for this role

Good to have

Education and Qualifications

Bachelor’s or Master’s degree in Computer Science or a related field

Work Experience

• 6+ years in production operations


• Experience in customer-facing production environments


• AI/ML operations exposure

Technical / Professional Skills

Please provide at least 3:

• Monitoring/observability and log/trace analysis


• Incident management, SLOs, and runbook operations


• Understanding of AI agent failure modes and routing


• Scripting/automation for operations

Non-Technical / Soft Skills

• Analytical and pragmatic, with the ability to interpret governance principles into implementation plans


• Clear communicator who can explain complex technical risks and solutions to non-technical stakeholders


• Self-driven and proactive, comfortable working in a fast-paced environment