2420355 Edge Data Center Technician

half the sky; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading technology firm is seeking an Edge Data Center Technician in Mumbai, India. This role involves providing remote support, troubleshooting, and maintaining Edge infrastructure. Candidates should have a strong background in networking, data center operations, and effective communication skills. The position entails a rotating shift schedule and requires physical abilities to handle equipment. Ideal for those who are passionate about technology and thrive in a dynamic environment.

Qualifications

• Proven experience in data center network and compute equipment fault finding.
• Strong understanding of networking hardware including cabling and switches.
• Prepared to participate in rotating on-call roster.

Responsibilities

• Perform remote troubleshooting of Edge network and compute infrastructure.
• Coordinate remote hands for site issues and improve operational processes.
• Assist in quality checks of new sites and edge network scaling.

Skills

Data center troubleshooting

Networking knowledge

Project management

Strong communication

Tools

Cisco IOS

Linux/Unix

Job description

About the job 2420355 Edge Data Center Technician

Amazon Data Services India Private Limited (ADSIPL) is looking to hire a highly motivated individual with best-in-class technical proficiency to provide remote support for our Edge data center.

About You

• Highly autonomous, detail oriented, and possesses strong written & verbal communication skills.
• High performing individual with a "can do" attitude.
• Supervises Colocation operators performing servicing or preventive maintenance.
• Assists in performing root cause analysis for operational issues.
• Performs first‑level troubleshooting for facility and rack‑level events.
• Builds relationships with internal and external teams/customers and innovates effective solutions to resolve issues.
• Provides remote support required by internal teams.
• Creates Change Management (CM) tasks to enable changes and maintenance at sites.
• Performs basic support concepts such as ticketing systems, root‑cause analysis, and task prioritization.

About the Role

As an Edge Operations Tech at ADSIPL, you will get to maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out EDGE infrastructure monitoring and servicing servers, network and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.

Your day job will include

• Remote troubleshooting of Edge network and compute infrastructure.
• Remote triaging and repairing server & network hardware in coordination with on‑ground hands and eye support.
• The role has 24X7 shift rotation.
• Coordinate in resolving data center facility issues.
• Coordinate remote hands & eyes for any site issues.
• Participate in small to mid‑size site improvement projects.
• Build relationships with remote facilities to ensure swift response times to events.
• Improve Safety and Security operational processes.
• Participate in team/service provider meetings for metric and performance analysis.
• Assist senior techs in quality check of new sites and edge network scaling projects handed over to operations.
• Guide vendor resources on AWS Edge standards, policies and guidelines providing remote hands and eye support.

We are open to hiring candidates to work out of one of the following locations:

Mumbai, MH, IND

BASIC QUALIFICATIONS

• Proven experience in data center network and compute equipment/rack fault finding and troubleshooting techniques.
• In-depth operational understanding of networking hardware: copper and optical fiber cabling, switches, routers, server hardware and associated troubleshooting.
• Experience with networking: TCP/IP, routing, L2/L3 technologies, cabling (fiber/copper/transceivers/MDF/LDF).
• Proven experience managing contractors and vendor staff to meet operational objectives and timelines, both on-site and remotely.
• Strong communications and project management skills.
• Prepared and willing to participate in rotating on-call roster.
• Proficiency with MS Office and productivity tools.
• A passion for technology.
• Physical component requiring the ability to lift & rack equipment up to 20kg; may require working in cramped spaces or elevated locations while adhering to health & safety.

PREFERRED QUALIFICATIONS

• 2+ years working in a data center/Edge operations environment.
• Proficiency in one or more network operating systems.
• Experience with Cisco IOS, NX‑OS, Junos – data center inventory management, security, network connectivity.
• Basic understanding of Linux/Unix configuration.
• Data center facilities: power feeds, power redundancy, ATS, hot/cold aisles.
• Experience dealing with customers during problem resolution and operating efficiently within tight deadlines.
• Experience managing and driving operational improvement projects to successful completion, ideally with team members in several remote locations.
• Understanding of distributed and service‑oriented architectures.
• Proven ability to manage customer expectations and resolve conflicts that balance client and company needs.