Works Coordinator - Dublin

AVK-SEG Ltd; Dublin; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

A facilities management company in Dublin is seeking a Works Co-ordinator to oversee service scheduling and manage client relationships. This role requires strong operational and problem-solving skills, with an emphasis on communication and process excellence. The ideal candidate will have a proven track record in a client-facing role, supporting engineers and ensuring timely service delivery. This position offers a performance bonus and hybrid working options.

Benefits

Private Health Insurance

Performance Bonus

25 days annual leave + bank hols

Birthday Off

Pension Plan

Hybrid working / Flexible working

Qualifications

• Proven track record in a client-facing environment.
• Exceptional problem-solving and project management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Plan and schedule all service visits and repairs.
• Liaise with engineers and clients to monitor work progress.
• Act as the primary contact for larger key accounts.

Skills

Operational excellence

Problem-solving

Project management

Communication skills

Interpersonal skills

Adaptability

Conflict management

Tools

CRM platforms

Customer support tools

Job description

The Works Co-ordinator role has responsibility for setting the highest of standards when it comes to our customer journey/experience. With a strong focus on quality, communication and process this role will provide support to the wider teams and also establish strong relationships with our clients by being their first point of contact for any issues or concerns that may arise. This role will include travel to other AVK office and some client sites.

Key Responsibilities

• Plan, deliver and schedule all Annual, bi-annual, quarterly and monthly Services, liaising with Clients and Site Engineers.
• Deliver additional contract services including Air System Services, Fuel System Maintenance and OFTECS.
• Plan, deliver and schedule all generator repair works and LCR works, liaising with Clients, Site Engineers and suppliers.
• Liaise with sub-contractors to negotiate delivery of services, equipment and manpower.
• Order in Consumables for Service calls.
• To oversee and support the team to build an efficient and effective schedule for each Service Engineer in their allocated area working weeks ahead. Ensuring engineers’ utilisation is maximised.
• Monitor and follow-up on outstanding remedial works to close out with clients as required. Liaising with the technical services team over resolution.
• Work alongside Technical Services to find innovative solutions to ensure continued improvement of effectiveness of planning and Service Contract Margins.
• Be the SPOC (single point of contact) for our larger key accounts.
• Processing EMC (emergency call out) from receiving the initial call, to raising a job and dispatching the engineer.
• Administration / Supervision.
• Partake in weekly operations meetings, standing in for the ops manager in their absence.
• Lead scheduling meetings with the team of schedulers.
• Lead the Scheduling Team with focusing on efficient delivery of planned Site visits to meet customer expectations and financial targets.
• Provide 1st line support for the schedulers.
• Supports the training of new schedulers.
• Complete RAMS for each Service visit, raise Purchase Orders to suppliers & sub contractors.
• Utilising our in-house system to raise PO’s, job numbers and scheduling works.
• Submitting and applying for work e-permits.
• Liaise with the Service Contracts Sales Team throughout the Year. Keep them appraised of any areas where cost improvements need to be made, access & security issues.
• Correspond with the Account Managers to ensure all relevant information is provided in the hand-over of new Contracts. Highlight changes in personnel, assets and any other administrative updates.
• Liaising with the Key Account Manager over collating data for contract reviews.
• Compiling fluid sample reports for key clients.
• Provide WIP reports and service progress overview reports for management.
• Escalation point of contact for all Engineers queries on scheduled works.
• Liaising with engineers over progress of works and any reactive changes to scheduled works.
• Ensure that all completed works are invoiced in month and all Purchase Orders are processed in accordance with month end policy.

Qualifications

• Proven track record of driving operational excellence in a client-facing environment.
• Exceptional problem-solving, process development, and project management abilities.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Familiarity with CRM platforms, customer support tools, and performance analytics.
• Experience in a high-growth, fast-paced industry.
• Familiarity with customer success frameworks and operations scaling.
• Knowledge and experience in organisational effectiveness and operational management.
• First class communication skills, able to gain support and collaboration across the business.
• Articulate with excellent rapport and team building skills.
• Conflict management, adaptability and ability to work under pressure

Benefits

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working

AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.