Wastewater Network Senior Operator - Bannow Road

Uisce Éireann; Ireland; On-site; EUR 38,000 - 52,000; Full time

Job summary

Uisce Éireann in Ireland is seeking a Wastewater Network Senior Operator to support the operation and maintenance of the wastewater network. You will provide day-to-day leadership to teams, ensure safe operation, regulatory compliance, and timely response to incidents.

Reporting to the Wastewater Network Operations Team Lead, you will supervise field crews, manage maintenance tasks, and collaborate with customer service and external contractors to deliver reliable water services to communities.

Qualifications

• Secondary level education or equivalent work experience.
• Minimum two years relevant experience in a similar role.
• Full, clean Irish category B driving licence.
• Experience supervising or managing teams in health and safety culture preferred.
• Knowledge of wastewater network operations is an advantage.
• Experience using IT systems.
• Strong customer service skills.
• Willingness to work in hazardous environments with health assessment.

Responsibilities

• Supervise operation of water/wastewater network and oversee maintenance activities.
• Operate vehicles including 3.5+ tonne; may operate 20 tonne vactor.
• Monitor chemical dosing and support compliance/sampling teams.
• Inform customers about issues; handle escalated complaints.
• Support Customer teams with issues affecting service.
• Record and report information in the systems and log investigations.
• Ensure health and safety procedures are followed and PPE used.
• Drive efficiency and training development for teams.
• Provide cover for other water operations teams as needed.
• Coordinate with third parties/contractors and issue permits.
• Engage with stakeholders such as landowners and internal teams.

Skills

Customer service

Health & safety awareness

Team supervision

Problem solving

IT systems experience

Education

Secondary level education

Job description

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Wastewater O&M Management area is responsible for the national delivery of wastewater operational services through the operation, inspection, maintenance and repair of the wastewater network and treatment assets.

Reporting to the Wastewater Network Operations Team Lead, the Wastewater Network Senior Operator is responsible for supporting the operation of the waste water network infrastructure in a safe manner. The Senior Operator role provides day to day leadership and direction on the ground to ensure consistent delivery of water services.

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

Main Duties and Responsibilities:

• Supervise the operation of the water/wastewater network in your area of responsibility in order to deliver consistent customer service and oversee teams to carry out routine maintenance activities on the network assets. Network activities will include assisting with sewer surveys as required; identifying location of heavy infiltration or storm water from road gullies, performing investigations and identifying interventions required on the network, clearing blockages and responding to alarms as required.
• Operate a 3.5+ tonne vehicles and may operate HGV vactor unit (20 tonne +)
• Ensure the regular checking of the chemical dosing measures at pumping stations and other odour control activities and support Water/Wastewater Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Supervise the teams to inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Oversee teams to promptly record and accurately report relevant information in relation to the operation of the waste water network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Monitor all works undertaken, manage the requisitions for materials in your teams and ensure details are accurately recorded on or off system as required ensuring all incidents are recorded in detail with the circumstances of same.
• Ensure adherence and compliance with all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations
• Ensure the operations of Uisce Éireann vehicles and machinery in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work where required.
• Ensure adherence of teams to allocated task schedule, standard operating procedures and close out of work orders on completion of task, supporting the roll out and development of standard operating procedures when required.
• Work with third parties/contractors to support undertaking activity on the network.
• Issue permits to work to all relevant contractors and ensure they follow health and safety procedures.
• Engage with internal and external stakeholders as required. For example, Landowners, relevant Uisce Éireann personnel, third parties/contractors.
• Ensure the tracking and monitoring of team activities, update timesheets, sign off on time and attendance and performance evaluation and support your line manager with the generation of any ad hoc reporting and/or performance management as required
• Drive the efficiency of all the works carried out by teams under your leadership, regularly inspecting works carried out and tracking the training required to be delivered to your teams.
• Provide cover and support to other water operations teams as required which may involve taking additional duties to cover annual leave or sickness etc.

General Duties and Responsibilities:

• Collaboration with key internal stakeholders across the UÉ business.
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Knowledge, Skills and Experience:

• Secondary level education or equivalent work experience
• Minimum two years relevant experience working in a similar role
• Full, clean and valid Irish category B driving licence is minimum requirement and other categories of licence would be beneficial. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points).
• We do the right thing- previous experience of supervising or managing teams working in health and safety culture preferred and in a water or wastewater networks environment an advantage
• We keep each other safe - experience/understanding of working within a strong health & safety culture is an advantage
• Knowledge of the water/wastewater network, infrastructure and operations is an advantage
• Sound knowledge and experience of all skills required for wastewater network infrastructure and operations preferred
• Experience of using IT systems
• Strong problem solving skills
• We deliver for our customers and communities - strong customer service skills with demonstrable experience of dealing with customer
• With full training and risk assessment, the role holder must have the ability to work in an environment that is sometimes uncomfortable or potentially hazardous such as: working with hazardous chemicals; sewage; confined spaces; lone working; remote working; deep water; animals; vermin; noise; hand and arm vibration, etc. This involves successful completion of occupational health assessment confirming suitability to work in such environments
• Literacy skills
• Experience working within Water Services and/or other Utilities an advantage

*Successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role.

Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.