VIP Rooms Controller: Lead Operations & Guest Experience

Alila Hotels; Roosky; On-site; EUR 35,000 - 50,000; Full time

Job summary

A luxury hotel in Roosky is seeking a Rooms Controller to oversee daily room operations, ensuring optimal availability and guest satisfaction. Responsibilities include managing room assignments for VIP guests, coordinating with various departments, and analyzing departmental performance. Candidates should have a bachelor's degree in hospitality and 2–3 years of experience in Front Office operations, along with excellent communication skills in English and Spanish.

Qualifications

• 2–3 years of experience in Front Office operations in luxury or upscale hotels.
• Strong leadership and communication skills.
• Ability to work flexible shifts including nights and weekends.

Responsibilities

• Lead room assignment strategy for VIP guests and groups.
• Coordinate with Housekeeping and Maintenance to ensure timely room readiness.
• Analyze and report KPIs for the department.

Skills

Leadership

Problem-solving

Communication skills (English and Spanish)

Education

Bachelor's degree in Hospitality Management, Tourism or related

Tools

PMS systems (Opera or similar)

Job description

A luxury hotel in Roosky is seeking a Rooms Controller to oversee daily room operations, ensuring optimal availability and guest satisfaction. Responsibilities include managing room assignments for VIP guests, coordinating with various departments, and analyzing departmental performance. Candidates should have a bachelor's degree in hospitality and 2–3 years of experience in Front Office operations, along with excellent communication skills in English and Spanish.