UKI Technology Consulting - Energy Transition - Customer & Strategy Lead, Senior Manager/Director

Ernst & Young Advisory Services Sdn Bhd; Dublin; On-site; EUR 80,000 - 120,000; Full time

Job summary

A leading global consulting firm in Dublin seeks a customer and strategy professional to work on energy transition projects. The role requires 10+ years of experience, focusing on customer-oriented solutions that meet regulatory standards. Candidates should have strong analytical skills and a commitment to continuous learning. Excellent interpersonal communication and project management skills are essential. This position offers competitive remuneration and benefits.

Benefits

Pension

Maternity & Paternity leave

Discounted health insurance

Bike to work Scheme

Free Gym membership

Travel Pass

TECH MBA paid by EY

Qualifications

• Ability to synthesize complex information into actionable insights.
• Experience leading customer research and insight initiatives.
• Demonstrated stakeholder engagement capabilities.

Responsibilities

• Work with clients to design customer-centric solutions.
• Shape services utilities offer to customers.
• Ensure regulatory and customer value alignment.

Skills

Strong analytical and problem-solving capability

Exceptional interpersonal skills

Proven project management skills

Excellent communication skills

Deep customer centricity

Commitment to continuous learning

Understanding of customer insights

Education

10+ years of professional experience

5 years in management consulting or transformation

Tools

Digital and analytical tools (e.g., CRM)

Job description

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Location: Dublin 2

Other locations: Primary Location Only

Requisition ID: 1659984

• Location: Ireland - Dublin
• Available for Work Visa Sponsorship: Yes
• Business Area: UKI Tech consulting
• Contract Type: Full-Time – Permanent

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY has a number of career opportunities available, and we are interested in meeting candidates who are looking for a new challenge, one where you can develop your range of skills significantly. Be that a move out of industry into practice, or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects while offering you excellent career progression opportunities.

The team and the opportunity

Here at EY, you’ll work with a team of amazing Industry Advisors who are always growing, learning, and adapting, in and out of the office. The energy sector, and more specifically Power & Utilities, are undergoing significant and complex change driven by EU and government mandates, as well as the societal need to decarbonize, decentralize, and democratize. Our teams are at the forefront of supporting key clients through this energy transition. Driven by honest values, an amazing culture, we’re out to unleash the potential of every team. We are looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment and support energy clients through pivotal transformations.

EY UK&I’s Energy Transition team services clients across the energy industry, specifically utilities and organizations across the electricity value chain. We are contracted by our clients to deliver digitization, modernization, and decarbonization pieces of work, and serve as transformation solution partners to a number of key energy organizations in the United Kingdom, Republic of Ireland, and Northern Ireland. We also support power & utility clients in delivering BAU initiatives related to grid planning, operations, and markets. Our offerings span: market and technology design, engineering, technology implementation, data & analytics, strategy, policy, and customer engagement activities in spaces such as: generation, transmission & distribution, operations, markets, retail, and regulatory reporting.

Your key responsibilities

Our customer and strategy professional will have the opportunity to work alongside market leaders in Ireland and internationally to shape the services that utilities offer to customers, as well as how utility customers engage with their electricity usage. The role involves working with clients to shape, design and deliver customer-centric solutions that enable the energy transition, enhance performance, and ensure regulatory and customer value alignment.

Ideal applicants will have:

• Strong analytical and problem-solving capability, with the ability to synthesise complex information into clear, actionable insights.
• A passion for utilising technology and innovation to accelerate results, enhance performance, and solve client challenges at pace.
• Exceptional interpersonal skills, with the ability to build trusted relationships, collaborate effectively across teams, and deliver excellent client service.
• Proven project management and stakeholder engagement skills, able to balance multiple priorities and deliver in dynamic, fast-moving environments.
• Excellent communication skills, with the ability to craft compelling narratives and influence decision-making at senior and executive levels.
• Deep customer centricity, with a passion for ensuring that the customer is at the centre of key product and service design decisions.
• Commitment to continuous learning and professional development, maintaining curiosity about emerging technologies, energy system reform, and new customer engagement models.
• Understanding of customer insight disciplines, including psychology, behavioural science, and behavioural economics, and how these inform design and go-to-market success.

Skills and attributes for success

• 10+ years of professional experience, including at least 5 years in management consulting, strategy, or transformation roles within the energy, utilities, or regulated infrastructure sectors.
• Proven record in designing and delivering customer strategies — such as segmentation, journey mapping, proposition development, digital engagement, or service model transformation.
• Experience leading customer research and insight initiatives, translating behavioural or market data into tangible commercial or operational improvements.
• Delivery experience in regulated energy environments, ideally with exposure to DSO or TSO operations, flexibility services, smart grid or customer energy transition programmes.
• Strong stakeholder management and influencing capability, demonstrated through engagement with regulatory bodies, C-suite executives, or cross-functional programme leadership.
• Proven ability to lead multidisciplinary teams, manage budgets and timelines, and ensure delivery excellence across concurrent projects.
• Familiarity with key industry challenges, including decarbonisation, electrification, flexibility, customer enablement and energy data utilisation.
• Experience leveraging digital and analytical tools (e.g., CRM, data analytics, customer insights platforms) to support strategy design and decision-making.
• Experience contributing to thought leadership, business development, or client account growth in a consulting environment.
• Strong commitment to collaboration, inclusion and innovation, bringing energy and leadership to complex transformation programmes.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Maternity & Paternity leave
• Discounted health insurance
• Bike to work Scheme
• Web Doctor - Free unlimited online GP consultations for you and your family
• Recognition Awards
• The purchase of additional annual leave
• Cash incentives for referrals
• Working
• Free Gym membership
• TECH MBA paid by EY
• Travel Pass
• Wellness rooms Available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Are you ready to shape your future with confidence? Apply today.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.

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