Trust & Safety Associate

Accenture; Dublin; Hybrid; EUR 35,000 - 52,000; Full time

Job summary

Accenture is seeking a Trust & Safety Associate - Child Safety in Dublin, Ireland, on a 12-month contract with 24/7 work hours. You will review user content and assist with policy compliance while supporting responsible AI initiatives.

The role includes exposure to sensitive material and engagement in ongoing training and process improvements. The team collaborates across content moderation and AI governance, delivering practical safety outcomes for clients.

Qualifications

• Bachelor's degree required or equivalent experience in a relevant field.
• Minimum 3 years of experience in content moderation and/or responsible AI governance.
• Ability to handle sensitive content with resilience and maintain objectivity.

Responsibilities

• Review, classify and moderate content according to client guidelines.
• Investigate and resolve complex content issues with the Trust & Safety team.
• Develop prompts and test models for responsible AI governance.
• Analyze AI model responses for safety and compliance with guidelines.
• Collaborate to create best practices for content moderation and policy.
• Manage projects and meet deliverables within timelines.

Skills

Emotional resilience

Stress management

Attention to detail

Strong communication

Critical thinking

Objectivity

Synthesis of information

Experience in content moderation

Education

Bachelor's degree in Computer Science, Business, or English

Master's degree or PhD in CS/AI or related field

Job description

Position: Trust & Safety Associate - Child Safety (CL12)
Location: Dublin, Ireland
Contract: 12-month contract (with view to extension)
Working Hours: 24/7 (including Bank Holidays)
Languages: English (additional languages preferred)

Role Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leadingplatform companies and other organizations. The Trust and Safety (Content Moderationand Responsible AI) offering(s) within Accenture helps keep the internet safe and helpsplatform companies accelerate, scale, and improve their businesses.

Accenture’s Trust & Safety team, serves as an important line of defense by helpingimprove the quality and safety of online content while gaining hands-on job experience.They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You willdeliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, andtext-based content and/or investigating, escalating and/or resolving issues that arereported by users or flagged by the system. Due to the nature of the role, you may beexposed to objectionable or disturbing content flashing lights or contrasting light anddark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may alsobe challenging, at times. In this role, you may be directly or inadvertently exposed to,work with, view, or proactively engage with potentially disturbing, objectionable, andsensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems toadversarial scenarios. Therefore, Trust & Safety resources need strong resilience andcoping skills. We care for the health and well-being of our people and provide thesupport and resources needed to perform their role responsibilities. This role requiresactive participation in Accenture’s well-being support program, designed specificallyfor the Trust &Safety community, provides valuable skills to promote individual andcollective well-being.

Role Details and Key Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines Stay up-to date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
• Manage projects related to responsible AI, including setting goals, defining timelines, and ensuring project deliverables are met.
• Serve as an advocate for the user community Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
• Participate in team meetings, provide feedback, and contribute to the overall success of the consulting team

Basic Qualifications & Skills Needed

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and (insert language) skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Bachelor's degree in Computer Science, Business, or English
• Minimum of 3 years of experience in content moderation and/or responsible AI governance, policy, and consulting work.
• Demonstrated ability to jailbreak large language models and create effective prompts for interrogation (RAI specific roles).
• Over 18 years of age

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Master's degree or Ph.D. in Computer Science, Artificial Intelligence, or a related field.
• Experience working with large language models such as GPT-3, BERT, or T5.
• Familiarity with programming languages like Python, Java, or C++ for integrating AI applications, and performing API requests.
• Knowledge of machine learning algorithms and their applications in responsible AI Experience in consulting or working with clients from various industries to address responsible AI challenges.
• Strong network within the content moderations and/or responsible AI community and a track record of collaborating on interdisciplinary projects.

As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

**Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.**

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion and/or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open, and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Inclusion & Diversity

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace”.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [e-mail].

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.