Transport Customer Support Specialist

HANNON Transport Ltd.; Lusk; On-site; EUR 28,000 - 32,000; Full time

Job summary

A logistics company is seeking a Customer Services Assistant in Lusk, Co. Dublin. The successful candidate will handle customer inquiries, resolve complaints, and assist with bookings while ensuring compliance with company policies. Applicants should have a high school diploma and preferably experience in customer service. Strong communication and problem-solving skills are essential for this role, along with proficiency in CRM software.

Qualifications

• Previous experience in a customer service role is preferred.
• Additional qualifications in customer service or related fields are a plus.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Address and resolve customer complaints promptly.
• Assist customers with booking and scheduling transportation services.
• Maintain accurate records in the CRM system.
• Work closely with other departments for seamless service delivery.
• Gather and report customer feedback to improve services.
• Ensure compliance with company policies and procedures.

Skills

Excellent communication skills

Strong problem-solving abilities

Customer-centric approach

Proficiency in CRM software

Ability to multitask

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

A logistics company is seeking a Customer Services Assistant in Lusk, Co. Dublin. The successful candidate will handle customer inquiries, resolve complaints, and assist with bookings while ensuring compliance with company policies. Applicants should have a high school diploma and preferably experience in customer service. Strong communication and problem-solving skills are essential for this role, along with proficiency in CRM software.