Transfer Agency Manager

NAV Fund Services; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Health and life assurance

Pension contribution

Job summary

NAV Fund Services, a leading global fund administrator, is expanding its Transfer Agency team in Ireland. The Transfer Agency Manager will report to the Head of Transfer Agency and lead client relationships, risk controls, and onboarding initiatives in a regulated environment.

The role emphasizes AML/KYC compliance, collaboration across internal teams, and delivering accurate reporting to clients, auditors, and management while supporting process improvements and KPI oversight.

Qualifications

• Minimum 4-5 years’ experience in Transfer Agency and/or Investor Services within a fund administration or financial services environment.
• Demonstrated hands-on experience across the full end-to-end Transfer Agency lifecycle.
• Strong organisational skills with exceptional attention to detail and a high standard of accuracy.
• Ability to manage competing priorities, meet deadlines, and work effectively under pressure in a fast-paced environment.

Responsibilities

• Act as a primary point of contact for allocated client relationships, maintaining regular communication with clients and internal teams to ensure accurate and timely service delivery.
• Develop a strong understanding of client structures, fund documentation, and service agreements in order to support client requirements and manage expectations effectively.
• Coordinate daily workflow across assigned tasks, ensuring deadlines are met and a high level of accuracy is maintained.
• Prepare, review, and distribute investor and client reporting in accordance with agreed timelines.
• Perform AML, FATCA, and CRS due diligence and ongoing investor reviews in line with internal procedures and regulatory requirements.
• Review investor activity and payments and support oversight of key Transfer Agency processes, escalating issues where appropriate.
• Support client onboarding, initialisation, and transition activities, ensuring deliverables are completed in line with established project plans.

Skills

Transfer Agency

Client relationships

Regulatory compliance

Attention to detail

Communication skills

Tools

AML/CDD solutions

Reporting systems

Job description

NAV Fund Services, a leading global fund administrator servicing more than 2,550 clients with $450b in assets under administration, is excited to expand our award-winning fund administration services into Ireland. trans

NAV Core Values:

NAV’s culture is defined by ownership, integrity, and partnership. Our teams are empowered to take responsibility, apply sound judgment, and deliver with precision, while maintaining open and transparent communication with clients. We value long‑term relationships and believe the best outcomes come from collaboration, trust, and accountability at every level of the organization. By combining deep expertise with a people‑first mindset, NAV fosters a culture where doing the right thing, for our clients, our colleagues, and the business, guides every decision.

The Transfer Agency Manager will serve as an integral part of the Transfer Agency team, reporting directly to the Head of Transfer Agency of NAV Fund Services (Ireland) Ltd. (NAV) and will play a key role in developing and operating our fund services business in Ireland. Responsibilities for this role will include processing, implementing and ensuring compliance with Irish Anti-Money Laundering (AML) and Know Your Customer (KYC) and other regulatory policies and procedures.

The individual hired will also be responsible for:

• Act as a primary point of contact for allocated client relationships, maintaining regular communication with clients and internal teams to ensure accurate and timely service delivery.


• Develop a strong understanding of client structures, fund documentation, and service agreements in order to support client requirements and manage expectations effectively.


• Coordinate daily workflow across assigned tasks, ensuring deadlines are met and a high level of accuracy is maintained.


• Prepare, review, and distribute investor and client reporting in accordance with agreed timelines.


• Perform AML, FATCA, and CRS due diligence and ongoing investor reviews in line with internal procedures and regulatory requirements.


• Review investor activity and payments and support oversight of key Transfer Agency processes, escalating issues where appropriate.


• Support client onboarding, initialisation, and transition activities, ensuring deliverables are completed in line with established project plans.


• Identify opportunities for improvements in systems, procedures, controls, and client servicing, and contribute to implementation initiatives.


• Participate in on‑site or virtual meetings with clients, auditors, and other stakeholders as required.


• Collaborate effectively with internal teams to meet service delivery objectives.


• Adhere to documented procedures and key controls with a strong focus on risk mitigation and compliance.


• Contribute to the oversight of outsourced Transfer Agency activities by reviewing service outputs and KPIs, supporting periodic reviews, and escalating operational, risk, or regulatory concerns as required.

Client Relationship Management

• Support the development and maintenance of strong client relationships through responsive, accurate, and proactive service delivery.


• Ensure client queries and service issues are resolved efficiently, escalating matters as appropriate to senior team members or management.


• Contribute to a proactive client service model by identifying upcoming client needs and potential service enhancements.


• Support all aspects of client onboarding and transitions, treating each engagement as a structured project with defined milestones and deadlines.

Risk and Regulatory Responsibilities

• Maintain a strong working knowledge of AML legislation and perform investor due diligence reviews to ensure appropriate documentation is obtained and maintained.


• Review investor screening results and transaction activity, escalating high‑risk matters or complex issues in accordance with internal escalation procedures.


• Maintain a strong working knowledge of FATCA and CRS requirements, including investor classification and documentation review.


• Assist in ensuring compliance with applicable regulatory requirements, internal policies, and outsourcing requirements.


• Promote risk awareness and control through adherence to procedures and timely escalation of issues.


• Contribute to the ongoing maintenance and enhancement of Transfer Agency procedures and internal controls.

MINIMUM QUALIFICATIONS

• Minimum 4-5 years’ experience in Transfer Agency and/or Investor Services within a fund administration or financial services environment.


• Demonstrated hands‑on experience across the full end‑to‑end Transfer Agency lifecycle.


• Strong organisational skills with exceptional attention to detail and a high standard of accuracy.


• Ability to manage competing priorities, meet deadlines, and work effectively under pressure in a fast‑paced environment.


• Strong communication skills and the ability to work collaboratively with clients and internal teams.

PREFERRED QUALIFICATIONS

• Experience in a regulated financial services environment, ideally within Ireland.


• Familiarity with Irish AML/CFT requirements, FATCA and CRS obligations.


• Exposure to client onboarding, fund launches, or client transitions.


• Relevant professional qualifications or progress toward certification (e.g., ACA, ACCA, CFA, CPA) are advantageous but not required.


• Proficiency with Transfer Agency technology platforms, AML/CDD solutions, workflow tools, and reporting systems.

Compensation and Benefits:

• Competitive salary, commensurate with experience.


• Opportunity to join a new and growing Irish fund administration business and play an active role in shaping processes, culture, and service delivery from an early stage.


• Meaningful career development opportunities with the ability to grow alongside the business as it expands.


• Hybrid working model with flexibility, supporting a healthy balance between office collaboration and remote working.


• Health and life assurance.


• Pension contribution.

NAV is an equal opportunity employer and does not discriminate on the basis of the applicant's or employee's race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.