Trainee Service Advisor

Fitzpatrick's Garage Group Ltd; Kildare; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading automotive group in Newbridge, Kildare, seeks a Trainee Service Advisor. This role involves providing exceptional customer service, detailing requirements, and liaising with departments. Ideal candidates will have strong communication, organizational, and customer-facing skills. The position offers a competitive salary and comprehensive benefits, including a company pension and professional development.

Benefits

Company Pension

On-Site Parking

Bike to Work Scheme

Referral Bonus

Professional & Personal Development

Rewards & Recognition

Employee Wellbeing Programme

Qualifications

• Enthusiastic about the automotive industry.
• Impeccable personal presentation.
• Ability to handle customer inquiries effectively.
• Accuracy in detailing customer requirements.

Responsibilities

• Greet customers and provide exceptional service.
• Detail customer requirements accurately.
• Monitor work progress and communicate updates.
• Liaise with the Parts Department and Technicians.

Skills

Customer service skills

Communication skills

Computer skills

Organizational skills

Ability to work under pressure

Job description

This is a fantastic career opportunity to train as a Service Advisor within the Fitzpatrick’s Group of dealerships, which includes Hyundai, Mercedes-Benz, and Opel.

As a Trainee Service Advisor, you will be providing a first‑class customer experience, while maximising sales opportunities in a fast‑paced environment. The smooth running of the service department is vital to our business, and you will become a key element of the team.

Main Responsibilities Include But Are Not Limited To

• Greet customers and offer excellent customer service from the first contact right through to the customer collecting their vehicle.
• Detail customer requirements on job cards and invoices.
• Assist in monitoring the work in progress and report any issues to management.
• Liaise and have open communication with both our Parts Department and Technicians.
• Keep the customer informed and updated on the progress of the works being carried out.

What are we looking for?

• To be enthusiastic about the automotive industry, and to have a positive personality.
• To be able to present themselves impeccably and be the face of Fitzpatrick’s.
• Excellent computer skills – to be able to record and amend details accurately.
• Good written and oral communication skills.
• To be organised, and to work well both within a team and independently.
• Exceptional customer facing skills – to create customer confidence by ensuring customer awareness of all products and services available.
• Operate at the highest standards of courtesy and efficiency.
• Ability to work under pressure and be able to handle all customers effectively.
• Accuracy in detailing customer requirements.
• To follow up and provide feedback to customers on the status of their order.
• To ensure that all parts requested have been ordered & charged for correctly.

What’s in it for you?

Benefits

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer excellent benefits including:

• Company Pension
• On-Site Parking
• Bike to Work Scheme
• Referral Bonus
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme