Temporary CX & Service Design Manager

OASIS Group; Leinster; On-site; EUR 60,000 - 75,000; Full time

Job summary

Coimisiún na Meán is seeking a Temporary Higher Executive Officer - Customer UX Service Design Manager to lead CX/UX and service design across the organisation on a 12-month assignment. The role focuses on coordinating customer journeys, improving channels, and driving transformation in a regulated media environment.

The successful candidate will work with Operations, Technology, Legal, Communications and leadership teams to build service design maturity and governance.

Qualifications

• Extensive leadership in CX, UX, Service Design, Regulation or Compliance.
• Strong facilitation and workshop design skills.
• Expertise in customer journey mapping and service blueprinting.
• Excellent communication, presentation and storytelling abilities.
• Senior stakeholder management and influencing skills.
• Experience translating research into strategic recommendations.
• Experience working in a regulated environment.
• Accessibility and inclusive design expertise.

Responsibilities

• Define and evolve service design methodologies.
• Establish journey mapping and service blueprinting standards.
• Promote human-centred design principles.

Skills

Service Design leadership

CX transformation

Human-Centred Design

Compliance & Regulatory standards

Design thinking facilitation

Organisational transformation

Cross-functional stakeholder mgmt

Regulatory experience

Job description

Coimisiún na Meán is seeking a Temporary Higher Executive Officer - Customer UX Service Design Manager to lead CX/UX and service design across the organisation on a 12-month assignment. The role focuses on coordinating customer journeys, improving channels, and driving transformation in a regulated media environment.

The successful candidate will work with Operations, Technology, Legal, Communications and leadership teams to build service design maturity and governance.