Technology CX Lead - Hybrid, Driving Internal Experience

EirGrid plc; Leinster; Hybrid; EUR 80,000 - 110,000; Full time

Job summary

A leading energy company in Ireland seeks a Technology Customer Experience Lead to drive organizational transformation and enhance customer experience. You will lead a multidisciplinary team, strategizing and implementing frameworks that prioritize internal customers. Ideal candidates should have over 8 years of relevant experience, strong analytical skills, and a strategic mindset. This position offers hybrid work opportunities.

Qualifications

• 8+ years of experience in technology-led transformation.
• Experience in customer/stakeholder experience and strategic communications.
• Strong understanding of digital engagement platforms.

Responsibilities

• Lead the delivery of internal customer experience improvements.
• Develop and implement CX frameworks for strategic objectives.
• Own NPS data collection and drive actions for improvement.

Skills

Strategic leadership

Customer experience design

Digital engagement expertise

Analytical skills

Communication skills

Tools

CRM systems

Digital analytics tools

Job description

A leading energy company in Ireland seeks a Technology Customer Experience Lead to drive organizational transformation and enhance customer experience. You will lead a multidisciplinary team, strategizing and implementing frameworks that prioritize internal customers. Ideal candidates should have over 8 years of relevant experience, strong analytical skills, and a strategic mindset. This position offers hybrid work opportunities.