Technical Support Engineer

RedChair Recruitment; Cork; On-site; EUR 35,000 - 45,000; Full time

Job summary

A recruitment firm seeks a Technical Support Engineer for a tech company in the retail analytics space based in Cork, Ireland. This role involves providing frontline support, troubleshooting system issues, and monitoring platform operations. Ideal candidates will have 1-3 years of IT support experience and strong communication skills. Opportunity to work with experienced engineers and gain exposure to cloud and data technologies.

Benefits

Varied role with exposure to cloud and data tech

Work with experienced engineers

Qualifications

• 1–3 years in IT support/helpdesk.
• Strong customer service and problem-solving skills.
• Clear communication and professional client interaction.

Responsibilities

• Troubleshoot access issues, data discrepancies, and system errors.
• Escalate technical cases when needed.
• Monitor daily imports, integrations, and data refresh processes.

Skills

IT support/helpdesk experience

Customer service skills

Problem-solving skills

Clear communication

Familiarity with ticketing tools (Jira/Zendesk/Freshdesk)

Basic SQL

Organizational skills

Tools

Jira

Zendesk

Freshdesk

Job description

Red Chair Recruitment is hiring aTechnical Support Engineerfor a tech company in the retail analytics space.

You’ll provide frontline support to clients, troubleshoot system and data issues, and help monitor daily platform operations.

Key Responsibilities

• Troubleshoot access issues, data discrepancies, and system errors.
• Escalate technical cases when needed.
• Monitor daily imports, integrations, and data refresh processes.
• Support client onboarding and configuration.
• Maintain ticket logs and documentation.

Experience & Skills

• 1–3 years in IT support/helpdesk.
• Strong customer service and problem-solving skills.
• Clear communication and professional client interaction.
• Familiar with ticketing tools (Jira/Zendesk/Freshdesk).
• Basic SQL and interest in data platforms.
• Highly organised and detail-focused.

Nice to Have: SaaS/data support, cloud exposure, Power BI, retail/finance/ePOS experience.

What’s on Offer

• Varied role with exposure to cloud and data tech.
• Work with experienced engineers.