Technical Support - 1st Line Support Specialist

Auxilion Ireland Ltd; Leinster; On-site; EUR 60,000 - 80,000; Full time

Job summary

A technology service provider in Leinster is seeking a proactive 1st Line Support Specialist for an onsite position to join their IT team. Responsibilities include handling IT incidents, providing troubleshooting support, and maintaining asset management. Candidates must have strong customer service skills and previous experience in support roles. This is a contract role with a daily rate of 230 EUR and an immediate start is required.

Qualifications

• Previous experience in a 1st line / service desk / IT support role.
• Strong customer service orientation and communication skills.
• Ability to troubleshoot common software, hardware, and network issues.

Responsibilities

• Handle all incoming IT incidents and service requests in line with SLAs.
• Record all issues and requests with precision for documentation.
• Provide first-line troubleshooting for software and hardware.

Skills

Customer service orientation

Communication skills

Troubleshooting software issues

Troubleshooting hardware issues

ITIL knowledge

Job description

1st Line Support Specialist (Contract)
Location: Onsite – Northwood, Santry, Dublin
Contract: 6 months initially (likely extension beyond)
Start Date: Immediate

Dy Rate: 230 eur
Eligibility: Candidates must have full working rights in Ireland. Sponsorship is not available.

• This is an onsite position based at our headquarters in Northwood, Santry.
• Interviews will be conducted online via Microsoft Teams, likely to occur Monday morning December 1st.
• Immediate start is required.

Overview

We are seeking a proactive and customer-focused 1st Line Support Specialist to join our onsite IT team on an initial 3-month contract, with a strong possibility of extension. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering high-quality support to end users.

Key Responsibilities

• Incident & Request Management: Handle all incoming IT incidents and service requests in line with agreed Service Level Agreements (SLAs).
• Accurate Call Logging: Record all issues and requests with precision, ensuring thorough documentation and clear tracking of resolutions.
• Direct User Support: Provide first-line troubleshooting for software, hardware, and connectivity issues, ensuring minimal disruption to business operations.
• Escalation Management: Identify and escalate more complex issues to higher-tier support teams where appropriate.
• Knowledge Management: Create, update, and maintain Knowledge Articles to support consistent issue resolution and reduce recurring incidents.
• Preventative Maintenance: Coordinate and schedule laptop health checks and user device reviews.
• IT Stores & Asset Management: Maintain accurate stock records, oversee check-in/check-out processes, and manage inventory against agreed reorder levels.

Requirements

• Previous experience in a 1st line / service desk / IT support role.
• Strong customer service orientation and communication skills.
• Ability to troubleshoot common software, hardware, and network issues.
• Knowledge of ITIL principles is an advantage.
• Organised, detail-oriented, and capable of managing multiple tasks simultaneously.
• Full working rights in Ireland (no sponsorship available).