Talent Acquisition Partner - 6 Month Fixed Term Contract

Zendesk International Ltd (Ireland); Dublin; Hybrid; EUR 60,000 - 100,000; Full time

Job summary

Zendesk International Ltd (Ireland) seeks a Talent Partner to lead GTM/Sales hiring across the EMEA region. You will source, screen, and partner with leaders to drive end-to-end recruitment and build strong pipelines.

You will deliver a superb candidate experience, stay ahead of industry trends, and collaborate with stakeholders to meet business goals in a fast-paced SaaS environment. The role supports a hybrid office approach with some remote work.

Qualifications

• 3+ years in talent acquisition for GTM/Sales roles.
• Proven ability to build pipelines and hire across EMEA.
• Strong stakeholder management and data-driven decisions.
• Experience with SaaS businesses.

Responsibilities

• Prioritise and manage a diverse range of requisitions and projects.
• Partner with stakeholders to provide recruiting support throughout the hiring process.
• Stay updated on industry trends and raise recruiting standards.
• Own the recruitment process from contact to offer with a great candidate experience.
• Plan and execute short- and mid-term recruiting goals with management guidance.
• Maintain data accuracy in Workday and analyze recruiting data to inform teams.
• Attract and hire diverse talent with passion and purpose.
• Source top talent across EMEA via ATS, LinkedIn and creative methods.
• Ensure recruiting process quality by training managers where needed.
• Advocate transparent, empathetic candidate experiences from start to finish.
• Support other regions with Talent Acquisition as needed.

Skills

GTM/Sales hiring experience

Stakeholder management

Data-driven decisions

SaaS experience

Talent acquisition

Tools

Workday ATS

LinkedIn Recruiter

Job description

Job Description Job Description

As a Talent Partner at Zendesk, you will partner with our Go to Market (GTM functions, continuing to build out high achieving teams across the EMEA market. The position will be a 360, end-to-end role - sourcing, screening, and business partnering with the EMEA leaders for the respective areas. You will develop and drive the activity from attraction to close. We need someone who can think ahead, bring new ideas to the table, and is strategically astute, yet can personally deliver on hiring requirements in a hands-dirty-role. Ownership, trust, and support is something we commit to giving you, to allow you to be yourself and add value like never before. We are looking for someone who has demonstrated experience hiring GTM/Sales professionals in a high-growth and fast paced SaaS business.

What you’ll do:

• Prioritise and manage a diverse range of requisitions and projects ensuring alignment with business objectives and goals
• Partnering with stakeholders across internal organisations to provide exceptional recruiting support and advice throughout the entire hiring process
• Acting as an expert in industry best practices, continuously monitoring new trends and identifying opportunities to consistently raise the standard
• Owning and managing the recruitment process from initial candidate contact to offer, ensuring an outstanding candidate experience
• Plan for and execute recruiting and pipelining goals - short and mid-term with guidance from management
• Maintaining data accuracy in our recruitment ATS (Workday) and database, and tracking and analysing statistical recruiting data and insights to drive conversations with hiring teams
• Be passionate about and have experience with attracting and hiring diverse talent
• Utilizing our ATS, social media, Linkedin and out of the box thinking to source top talent candidates across EMEA
• Ensuring the quality and consistency of our recruiting process by conducting skills training for managers where needed
• Advocating an exceptional candidate experience that emphasizes transparency, empathy, and fairness from start to finish
• Lean in to support other regions with Talent Acquisition when needed.

What you have:

• 3+ years proven experience in talent acquisition delivering on AE/Sales hiring, preferably in a complex and fast-paced environment
• Experience of developing direct effective sourcing strategies to build pipelines for top candidates across all areas of the organisation
• A good knowledge of the market for all levels of talent across Sales and GTM is essential
• A positive, resourceful, and motivated attitude with the ability to work creatively and calmly under pressure
• Strong stakeholder management skills
• An ability to use data to inform and influence decisions
• Demonstrated ability to prioritise and manage multiple requisitions simultaneously, while delivering high-quality results
• Experience working to develop the employer brand through advertising, promotion, and community involvement in recruitment-focused local events.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What’s it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to [e-mail].