System Development Engineer , Managed Operations

Amazon Inc.; Leinster; On-site; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Relocation support

On-call rotations

Job summary

Amazon Development Centre Ireland Limited is seeking a System Development Engineer, Managed Operations, to help build, operate and scale the European Sovereign Cloud for EU customers. You will work with global AWS teams and own reliability improvements.

The role requires on-call duties, strong scripting skills, and experience with Linux and cloud monitoring tools. Join a high-availability environment delivering EC2, S3, Dynamo, Lambda, and Bedrock services.

Qualifications

• Fluency in written and spoken English.
• EU national residing in the EU to operate the ESC.
• Experience in Linux OS and network troubleshooting.
• Experience in Python or Perl or another scripting language.
• Experience in building and operating large-scale distributed systems is advantageous.

Responsibilities

• Oversee ongoing operations and expansion of the ESC.
• Collaborate with global AWS teams to improve availability and performance.
• Participate in 24x7 on-call rotations to resolve incidents.
• Develop and test automation scripts to improve workflows.
• Educate service teams on European Sovereign Cloud complexities.

Skills

Linux OS

Network troubleshooting

Python

Perl scripting

Tools

CloudWatch

Datadog

Grafana

Elastic

CloudFormation

Job description

System Development Engineer , Managed Operations

Job ID: 10555494 | Amazon Development Centre Ireland Limited

AWS has successfully launched the European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building, operating and evolving operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/(opens in a new tab)

Your responsibilities will encompass overseeing the ongoing operations and expansion of the ESC, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring continuous improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.

The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in operating and scaling a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

Utility Computing (UC)

European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

A day in the life

Embark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You dedicate a substantial portion of your time to carefully review the operational health of services within your team's responsibility. In the process, you diligently identify anomalies and craft actionable bug reports, aspiring to enhance the overall efficiency and performance of your systems.

In addition to these responsibilities, you offer constructive feedback on change management documents and work earnestly to address your team's operational backlog. Through a collaborative effort, you strive to navigate challenges and ensure the seamless functionality of your systems. Additionally, you engage in the development and testing of scripts, hoping to provide practical solutions to enhance your workflows.

Beyond the technical aspects, you assume a role as an educator, sharing insights on the complexities of the European Sovereign Cloud with service teams. It's a humbling experience for you to contribute to the collective knowledge of the team, fostering a culture of mutual understanding.

This week encapsulates your commitment to continuous learning and improvement, acknowledging that every effort, no matter how small, contributes to the collective success of your team and the reliability of your software systems.

In addition to these responsibilities, your position involves 24x7 on-call responsibility. You work as a team to root-cause issues and ensure your systems remain resilient and fault-tolerant, underscoring your commitment to maintaining operational excellence.

Eligibility requirement

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the EU.
• Employees will participate in an On-Call rota.

Basic Qualifications

• Experience in Linux OS and network troubleshooting, or experience in networking administration and troubleshooting
• Experience in Python, Perl, or another scripting language
• This role requires you to be a national of an EU member state

Preferred Qualifications

• Able to execute standard operating procedures and following operational best practices
• Experience in Systems engineering, site reliability engineering, building and operating systems at scale
• Knowledge or experience operating 24x7 high-availability, distributed software applications, performance tuning software applications and optimizing fleet utilization and monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)
• Knowledge or experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
• Experience with CI/CD pipelines, DevOps practices, and Generative AI technologies, including automated deployment, configuration management, continuous integration workflows, prompt engineering, model deployment, and AI-powered automation tools

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.