Supermac's Store Manager ¦ Sligo

Supermacs; Sligo; On-site; EUR 40,000 - 50,000; Full time

Job summary

A local food service company in Sligo is seeking a Store Manager to lead the new Supermac’s and Papa John’s Drive Thru location. The successful candidate will oversee daily operations, manage staff, and ensure high standards of customer service. The role requires a proven manager who can thrive in a fast-paced environment and is flexible with working hours. Competitive package on offer, and candidates must reside in Ireland.

Qualifications

• Proven experience in a managerial role within a fast-paced environment.
• Strong knowledge of budgeting, staffing, and training.
• Ability to work flexibly, including weekends and evenings.

Responsibilities

• Lead and supervise restaurant staff to meet operational targets.
• Manage recruitment, training, and employee development.
• Ensure customer satisfaction and address complaints effectively.

Skills

Leadership

Communication

Problem-solving

Flexibility

Customer-service orientation

Job description

Supermac’s is excited to announce the opening of Supermac’s and Papa John’s Drive Thru in an existing Service Station in Sligo in spring 2026.

This location is part of a Top Oil Forecourt and will bring our well‑known brands to the area. We remain committed to providing world‑class food services while upholding the traditional values that Supermac’s is known for.

Join our team at this new location and be part of the continued success of Supermac’s.

Please note that Visa sponsorship is not available for this role.

Title

Store Manager - Supermac’s - Papa John’s

Job Purpose

The Store manager provides overall leadership and supervision to the entire staff of the restaurant to ensure that the restaurant meets or exceeds the targets established for the store. The Store manager directly supervises assistant managers, training coordinators, and staff at the unit level. The Store manager conducts business daily as if acting as an individual owner of his/her particular shop. Support from the area manager is given when needed to facilitate alignment of goals with those of the overall company, however, the Store manager largely dictates the specific shop leadership. Within that scope fall many key functions such as budgeting, staffing, training, community involvement, inventory control, labor control, etc.

The Job

• Coaches, counsels, and develops Assistant and Trainee managers into a state of self‑sufficiency to build and maintain high sales and profits.
• Responds to requests from various head office departments
• Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans
• Gets involved in community‑generating business and goodwill
• Investigate and respond directly to employee relations and customer complaints that have the potential for a significant impact on the business
• Ability to plan and prioritise
• Operate within the guidelines of the law
• Ability to adapt to new procedures, standards, and changes as directed by the company or legislation
• Conducting in‑house appraisals in a timely fashion, leading to a personnel development plan for all employees
• Always professionally conducts his/herself, especially when in the public eye
• Refers all media enquiries to the Area Manager/ Marketing Director
• Gets to know customers' profiles and who the market is, and goes after it
• Is fully flexible regarding working hours, including weekends and nights.
• Meets set targets regarding food costs, labour costs, customer count, QSC Audit, mystery shopper, and pizza audit scores.

Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Ability to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a "hands‑on" manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual Store Management performance to achieving restaurant goals. Promotes quality food, systems, and service, walks the walk. Dedicated to Customer Satisfaction, engenders this in staff and management alike.

Work Environment

Fast‑paced, “non‑stop” environment. Physically demanding at times due to certain requirements of the business about the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods without sitting down.

Integrity

Communicates intentions, ideas, and feelings openly and directly, and is honest. "Walks the Talk" (i.e, actions are consistent with words) and solicits feedback about performance in this area. Stands up for their own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.

Only candidates living in Ireland and allowed to work here will be considered.