Success Architect - Industries cloud

Salesforce; Ireland; On-site; EUR 130,000 - 170,000; Full time

Job summary

Salesforce is seeking a Success Architect specializing in Industries to lead architectural guidance for high-priority Cloud Success projects in Ireland. You will partner with support engineers, CSMs, and product teams to optimize architecture, lifecycle management, and reliability for critical customers.

As an SME across Industry Clouds, you will influence product improvements, share best practices, and ensure scalable, secure solutions aligned with enterprise goals and standards.

Qualifications

• Solution design and architecture expertise across large-scale, multi-tenant deployments.
• Proven experience in software, system, or enterprise architecture.
• Strong knowledge of Salesforce products, platform capabilities, and best practices.
• Experience with SaaS/PaaS architectures, multi-tenancy, and complex integrations.
• Security, data governance, and analytics in enterprise environments.

Responsibilities

• Drive Customer Impact by assessing Cloud implementations and delivering architectural recommendations.
• Serve as SME for Industry clouds (Consumer Goods, Manufacturing, Non-Profit, Loyalty, Public Sector, Education, Omnistudio).
• Lead with architecture and technology strategy, sharing product best practices.
• Communicate complex concepts clearly to technical and executive audiences.
• Identify gaps and design improvements or custom solutions to enable long-term adoption.
• Apply and tailor playbooks to Salesforce Cloud Success customers for outcomes-focused guidance.
• Build strong relationships with customers and internal teams to drive success.

Skills

Solution Design

Enterprise Architecture

Salesforce knowledge

SaaS/PaaS architectures

Security best practices

Tools

Omnistudio

Job description

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Cloud Success

Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and demonstrating Salesforce technology to drive long-term business success. Success Architects, as part of Cloud Success, play a pivotal role in supporting Salesforce's most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability, security, and alignment to standard methodologies. By assessing system performance, they help optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. Additionally, they offer strategic insights into application lifecycle management, enabling customers to plan, develop, and evolve their Salesforce implementations effectively. Through deep expertise, Success Architects empower businesses to improve their Salesforce investment, aligning technology with business goals for long-term success.

The Success Architect collaborates closely with various teams across Customer Success and the Product organization to drive long-term solutions for customers

They work with support engineers to resolve immediate technical challenges while identifying root causes to prevent future issues. Partnering with customer success managers, they ensure customers receive strategic guidance on standard methodologies and long-term technology health. Additionally, they liaise with Salesforce product teams, surfacing recurring challenges and customer feedback to influence product improvements. By bridging the gap between customers, support, and product development, Success Architects help create sustainable solutions that enhance the overall Salesforce experience.

As a Success Architect specializing in Industries (see below Cloud expertise), you will:

• Drive Customer Impact - Partner with our most strategic and high-priority customers, assessing their Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
• Industry cloud expertise: you're an SME in several of these Industry Clouds: Consumer Goods Cloud, Manufacturing Cloud, Non-Profit Cloud, Loyalty Management, Public Sector Sector Solutions, Education Cloud, Omnistudio
  • Consumer Goods Cloud
  • Manufacturing Cloud
  • Non-Profit Cloud
  • Loyalty Management
  • Public Sector Sector Solutions
  • Education Cloud
  • Omnistudio
• Lead with Expertise - Serve as a trusted Core Clouds SME within the broader Success Architect organization providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Industry Clouds innovations in your area of expertise, ensuring they are equipped with the latest product developments, best practices, and emerging trends.
• Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
• Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
• Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Financial Services Cloud customers.
• Build Strong Relationships - Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.

Basic Requirements

• Solution Design & Architecture
• Proven years of experience in software, system, or enterprise architecture.
• Expertise in Salesforce products, platform capabilities, and best practices.
• Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.