Strategic Technology Partner Manager

Primark; Ireland; On-site; GBP 70,000 - 110,000; Full time

Job summary

Primark is seeking a high-impact Technology Supplier Manager to shape strategic partnerships with leading technology providers. You will drive supplier performance, governance, and value creation across Technology, Procurement, Finance and Legal to align with business objectives.

You will lead governance activities, monitor KPIs, and identify opportunities for innovation and co-creation that enhance customer and colleague experiences.

Qualifications

• 5+ years' experience in a complex technology environment with supplier management responsibility.
• Experience managing strategic technology suppliers and outsourced service providers.
• Strong commercial acumen with experience in contract negotiations, governance, and performance management.
• Ability to build trusted relationships and influence senior stakeholders.

Responsibilities

• Develop and execute supplier strategies that support business goals, innovation, resilience, and long-term value creation.
• Build, manage, and strengthen strategic relationships with technology vendors, service providers, and key partners.
• Lead supplier governance activities including QBRs, performance reviews, scorecards, and executive stakeholder engagement.
• Monitor supplier performance against KPIs, SLAs, and contractual commitments, driving continuous improvement initiatives.
• Identify opportunities for innovation and enhanced customer/colleague experiences through partnerships.
• Support commercial activities including contract negotiations, renewals, risk management, and supplier capacity planning.
• Champion sustainability, supplier diversity, CSR initiatives, and compliance with security, regulatory, and ethical standards.

Skills

Communication skills

Presentation skills

Stakeholder management

Analytical thinking

Negotiation

Education

Degree qualification or equivalent experience

Job description

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Join Primark's Technology Supplier Management team and play a key role in shaping strategic partnerships with some of the world's leading technology providers. You'll drive supplier performance, innovation, and value creation while ensuring alignment with business objectives. Working across Technology, Procurement, Finance, and Legal teams, you'll influence senior stakeholders and supplier executives alike. This is a high-impact role focused on building long-term partnerships that enhance both colleague and customer experiences. If you're passionate about commercial management, supplier strategy, and technology transformation, we'd love to hear from you.

Job Description

What you'll do

• Develop and execute supplier strategies that support business goals, innovation, resilience, and long-term value creation.
• Build, manage, and strengthen strategic relationships with technology vendors, service providers, and key partners.
• Lead supplier governance activities including QBRs, performance reviews, scorecards, and executive stakeholder engagement.
• Monitor supplier performance against KPIs, SLAs, and contractual commitments, driving continuous improvement initiatives.
• Identify opportunities for innovation, co-creation, and enhanced customer and colleague experiences through strategic partnerships.
• Support commercial activities including contract negotiations, renewals, risk management, and supplier capacity planning.
• Champion sustainability, supplier diversity, CSR initiatives, and compliance with security, regulatory, and ethical standards.

Qualifications

What you'll bring

• 5+ years' experience within a complex technology environment, ideally with supplier or vendor management responsibility.
• Proven experience managing strategic technology suppliers and outsourced service providers.
• Strong commercial acumen with experience in contract negotiations, governance, and performance management.
• Ability to build trusted relationships and influence stakeholders at all levels, including senior leadership.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities with a continuous improvement mindset.
• Degree qualification or equivalent experience, with a passion for delivering value through technology partnerships.

Additional Information

About Primark

Primark was founded on a mission that everyone deserves to look and feel good – without paying more. We stand for great value without compromise, offering affordable fashion and everyday essentials that are made to last. Founded in Ireland in 1969, Primark is now an international fashion retailer with more than 470 stores across 18 countries in Europe, the US and the Middle East, employing more than 80,000 colleagues. Millions of shopper’s trust Primark every week for everything from everyday essentials like t-shirts and socks, to the latest fashion trends – all at unbeatable prices.

Primark is built on a belief and passion for physical stores – helping to bring high streets and retail centres to life and creating joyful, social experiences. The company is focused on driving positive change by giving clothing a longer life, protecting life on the planet and supporting the livelihoods of the people who make Primark clothes