Strategic Customer Success Manager — Hybrid & Growth

The Access Group; Cork; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

A leading business management software provider in Cork is looking for a Customer Success Manager to drive customer satisfaction and retention. The successful candidate will build strong relationships with key stakeholders and ensure the successful adoption of solutions. You will be accountable for contractual compliance and will leverage your analytical skills and commercial acumen to enhance customer outcomes. This position offers a competitive salary and a blended approach to office working.

Benefits

25 days holiday

Matched pension scheme

Charity day

Qualifications

• Ability to analyze customer challenges and act swiftly.
• Experience in handling multiple priorities effectively.
• Deep understanding of business and customer industries.

Responsibilities

• Ensure adherence to contractual obligations and lead improvements.
• Build relationships with key stakeholders.
• Lead customer adoption of Access solutions and boost retention.
• Influence internal teams for exceptional service delivery.
• Generate upsell opportunities and monitor product adoption.

Skills

Customer centricity

Commercial acumen

Relationship building

Analytical skills

Solution-focused mindset

Job description

A leading business management software provider in Cork is looking for a Customer Success Manager to drive customer satisfaction and retention. The successful candidate will build strong relationships with key stakeholders and ensure the successful adoption of solutions. You will be accountable for contractual compliance and will leverage your analytical skills and commercial acumen to enhance customer outcomes. This position offers a competitive salary and a blended approach to office working.