Specialist, Implementation

Mastercard Inc.; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

Mastercard Inc. is seeking a Title and Summary Specialist, Implementation Overview to act as the central point of contact for customers during end-to-end processing implementations.

You will provide testing expertise and support for Mastercard products and services, and guide customers’ processing staff through all activities. The role involves handling multiple key customer implementations in parallel, documenting processes, and delivering training to CIS teams and customers.

Qualifications

• Bachelor’s degree in IT/CS/Exact sciences or equivalent.
• Basic IT knowledge with strong understanding of network tech, applications, and project management.
• Ability to interact with customer and Senior management.
• Strong verbal and written communication skills.
• Ability to support change in a technical work environment.
• Ability to multi-task across multiple projects and products.
• Mobile payment background and basic API understanding.
• Fluent in English; multilingual a plus.

Responsibilities

• Act as central point of contact for customers throughout end-to-end processing implementation.
• Provide testing expertise and support for all Mastercard products and services.
• Act as processing implementation advisor to customer staff.
• Provide guidance to execute all processing implementation activities.
• Handle multiple key customer processing implementations in parallel.
• Define, create, maintain and document standard and non-standard implementation processes.
• Provide training to CIS organization, Mastercard and the customer.

Skills

Network tech

Project management

Communication skills

API basics

English fluency

Multilingual

Education

Bachelor’s degree or equivalent

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Specialist, Implementation Overview

• The CIS Testing Team tests Mastercard products and services with financial institutions enabling production electronic payments globally.
• CIS ensures financial institutions are systemically synchronized with Mastercard financial messaging.
• The role ensures accurate and precise vetting of customer network interface and systems to process financial payments, and consumer tailored service interactions.
• Provides the ability for customers to test new Mastercard Release code.
• Accommodates testing whenever financial institutions and other organizations make changes on their systems.
• Do you enjoy learning new technology?
• Do you like working with customers toward a common goal?
• Have you ever performed a consultative role?

Role

• Act as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.
• Provide testing expertise and support to Mastercard customers for all products and services.
• Act as processing implementation advisor, to customers’ processing support staff.
• Provide guidance to execute all necessary processing implementation activities.
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products).
• Define, create, maintain and document standard and non-standard key customer processing implementation processes.
• Provide training to CIS organization, other Mastercard organizations and the customer.

All About You

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
• Basic experience in Information Technology system knowledge, with strong understanding of network technology, applications, and project management. Basic payment transaction processing and industry business principles knowledge.
• Ability to interact with the customer and Senior management.
• Good verbal and written communication skills with ability to leverage these skills in a teaching environment.
• Ability to support change in a technical work environment.
• Ability to multi-task covering multiple projects and products.
• Mobile payment background, basic API understanding (API developer skills is a big plus).
• Fluent in English is a must.
• Multilingual is a plus (Russian, French, Spanish).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.