Spanish Customer Service

Collins McNicholas Recruitment; Galway; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Spanish Customer Service Specialist in Galway. The role involves processing orders, communicating with customers, and resolving issues. Candidates must be fluent in Spanish and English, with previous customer service experience preferred. This contract role offers a hybrid work environment, combining both remote and on-site work.

Qualifications

• Previous customer service experience desired, preferably in the healthcare industry.
• Fluency in Spanish and English is essential.
• Knowledge of French, German, or Dutch is advantageous.

Responsibilities

• Process all orders received via CRM system.
• Communicate proactively with customers about order status.
• Investigate and resolve order processing issues.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Proficient in MS Office

SAP knowledge

Tools

SAP

MS Office

Job description

Overview

Spanish Customer Service Specialist required with 2 years plus experience in customer service / order management function. Contract for 12 months. Galway city. Hybrid.

Responsibilities

• Process all orders received via CRM system.
• Communicate proactively with internal and external customers regarding order status.
• Review and maintain customers open orders on a daily basis.
• Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments.
• Collaborate with other departments to ensure accuracy of data maintained on SAP.
• Keeping customer account changes up to date and communicated to the commercial sales team.
• Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
• Communicate regularly with Team Lead of all changes, issues and potential concerns with any customer accounts.
• Work with central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries.
• Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.

Requirements

• Previous customer service experience desired preferably in the healthcare industry but not essential.
• Fluency in Spanish and English essential.
• Fluency in French, German or Dutch also would be an advantage.
• Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems.
• SAP or other ERP system experience a significant advantage.

Contact

For a confidential discussion and more information on the role of Spanish Customer Service Specialist in Galway, please contact Noeleen Stewart.

Noeleen Stewart
[e-mail]
091-706712