Software Engineer

NetApp; Cork; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

NetApp seeks a Continuous Product Engineer for Sustaining Engineering to diagnose and resolve customer-reported NetApp ONTAP problems. You will work with the ONTAP stack and collaborate with support and development teams to improve resilience and functionality.

The role emphasizes problem-solving, learning new technologies, and clear communication, with a hybrid in-office expectation in Ireland. A strong customer focus and troubleshooting skillset are essential.

Qualifications

• Bachelor of Science in Engineering, Computer Science or similar with 1–2 years of experience.
• Strong problem-solving and analytical skills with a customer-focused mindset.
• Experience with programming in C and debugging with GDB.
• Experience with shell or Python scripting.
• Excellent verbal and written communication skills.

Responsibilities

• Diagnose, reproduce and identify solutions to customer-reported problems with NetApp ONTAP.
• Collaborate with support and development engineers to improve ONTAP reliability and functionality.
• Examine system logs, memory dumps and source code to determine root causes.
• Communicate action plans clearly to stakeholders and customers as needed.
• Potentially occasional holiday/weekend coverage as part of a daytime role.

Skills

C programming

GDB debugging

Shell scripting

Python scripting

Problem solving

Communication

Interpersonal skills

Customer focus

Education

Bachelors in Engineering or Computer Science

Tools

GDB

Shell scripting

Python

Job description

Job Summary

Continuous Product Engineering (Sustaining Engineering) position to diagnose, reproduce and identify solutions to customer reported problems with NetApp products. You will work with NetApp ONTAP, the number one storage operating system on the planet. Problem areas include NetApp hardware, software and multi-vendor interoperability.

This could be the right job for you if you enjoy solving puzzles working "under the covers" of complex systems to understand how they behave and digging into low level operating system code to find and fix product deficiencies. You will also collaborate with support and development engineers to improve the supportability, resiliency and functionality of NetApp ONTAP.

Job Responsibilities

• Specific areas of focus will be in diagnosing complex customer issues within the NetApp ONTAP Portfolio with an emphasis upfront on core analysis.
• Collaborate with other engineers in debugging and identifying the root cause of filesystem problems as well as finding ways to recover data and/or down systems. Develop and communicate action plans as appropriate.
• Perform technical duties through careful examination of system logs, system status information, system memory dumps and NetApp ONTAP source code.
• Perform technical duties in a timely manner while in constant communication with support personnel, escalation managers and sometimes directly with customers.
• Contribute to the development of software fixes or enhancements to NetApp ONTAP.
• This is a regular daytime position but may entail some holiday and/or weekend coverage.

Your Profile

• A Bachelor of Science in Engineering, Computer Science or smilar with 1-2 years of experience.
• Motivated self-starter and self-learner; strong problem-solving, troubleshooting and analytical skills; strong customer focus.
• Experience with programming in C, debugging with GDB.
• Experience with script programming in shell or Python.
• Aptitude for learning new technologies.
• Excellent verbal and written communication skills
• Excellent interpersonal skills to work successfully through complex issues.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support- rather than replace- human decision-making.