Software Development Engineer

Twilio Inc.; Ireland; Remote; EUR 90,000 - 125,000; Full time

Benefits offered by this job

Generous time off

Healthcare

Retirement savings program

Remote-first culture

Job summary

Twilio is hiring a Software Engineer (L2) for Voice Trust. This remote-first role is based in Ireland and will contribute across the full software development lifecycle to build reliable voice connectivity services.

You will work with Product Managers, Architects, and engineers to design, implement, test, deploy, and operate scalable real-time services, while leveraging AI tools to deliver high-quality code and documentation.

Qualifications

• Bachelor's degree in Computer Science or a related engineering field.
• Strong CS fundamentals including data structures, algorithms, operating systems and distributed systems.
• Experience building large-scale distributed applications on JVM-based technologies.

Responsibilities

• Design and implement real-time services with high throughput and low latency.
• Collaborate with stakeholders to understand customer needs and deliver scalable solutions.
• Document technical designs and decisions for cross-functional teams.
• Lead and participate in code reviews and deployments in an Agile environment.
• Support on-call rotations and incident response.

Skills

Java fundamentals

Distributed systems

RESTful services

API design

CI/CD pipelines

Education

Bachelor's degree in Computer Science or related engineering field

Tools

AWS

GCP

Azure

Kafka

SQS

Prometheus

Datadog

Grafana

OpenStack

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad‑hoc basis for team gatherings, functional off‑sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Software Engineer (L2) - for Voice Trust: helping ensure Twilio’s Voice customers have reliable voice communication with their customers that ensure their customers will answer their calls.

About the job

This position is needed to add to our Voice Connectivity Trust team to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on‑call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers.

Responsibilities

In this role, you’ll:

• Be an owner: Design and implement real‑time services with high throughput and low latency requirements, verify, deploy and operationalize them
• Wear the customer's shoes: Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions
• Write it down: Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams
• Be bold: Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity
• Draw the owl: Figure out novel ways of solving customer problems for the Voice channel

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Minimum 2+ years of hands‑on experience in a large scale, distributed applications environment on JVM based technologies
• Experience building RESTful services, API design and event‑driven architectures (Kafka, SQS)
• Understanding of CI/CD pipelines
• Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure
• Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)
• Proven ability to critically evaluate AI‑generated code for correctness, security, performance, and maintainability
• Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents
• Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples
• Bachelor's degree in Computer Science or a related engineering field
• Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems
• Able to work well in a team setting and both highly motivated and motivating
• Experience with on‑call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)
• Can demonstrate how you effectively use AI to deliver value efficiently
• Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies
• Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally‑scalable, resilient and performing‑under‑load systems
• Knowledge and experience working with SIP protocol
• Knowledge and experience working with Stir/Shaken protocol

Location

This role will be remote, and based in Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time‑off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.