SME Account Manager

Panda; Cork; On-site; EUR 45,000 - 65,000; Full time

Job summary

Panda in Ireland seeks an experienced SME Account Manager to grow revenue, develop new business opportunities and build strong, long-term relationships with SME clients.

You will manage key accounts from initial opportunity through to implementation and ongoing service delivery, collaborating with Operations, Marketing, Logistics and Customer Service to ensure commercially sustainable solutions and excellent customer experience.

Qualifications

• Experience in account management, business development or B2B sales.
• Proven ability to grow revenue and develop long-term customer relationships.
• Strong commercial awareness and negotiation skills.
• Confidence preparing and delivering proposals to senior decision-makers.
• Ability to analyse market information and identify viable opportunities.
• Excellent communication, presentation and stakeholder-management skills.
• Collaborative across departments and able to manage multiple accounts.
• Experience in waste management, environmental services, logistics or related sectors advantageous.

Responsibilities

• Develop and deliver strategic sales plans to achieve revenue and growth targets.
• Build and maintain strong relationships with SME clients.
• Act as the main point of contact for key accounts, responding to needs.
• Identify and pursue new business opportunities through research and outreach.
• Analyse market trends, customer requirements and competitor activity.
• Prepare and present compelling proposals showcasing Panda’s waste management solutions.
• Negotiate commercial terms and agreements for profitable partnerships.
• Collaborate with Marketing to generate leads and align sales activity with campaigns.
• Work with Operations, Logistics and Customer Service to implement contracts successfully.
• Monitor account performance, customer satisfaction and service delivery.
• Produce regular reports covering revenue, sales performance, market share and development opportunities.
• Manage sales activity within budgets and report performance against targets.
• Identify and manage commercial or operational risks associated with customer accounts.

Skills

Account management

Business development

B2B sales

Revenue growth

Stakeholder management

Proposal presentation

Negotiation

Job description

About the Role

SME Account Manager

About the Role

We are looking for an experienced SME Account Manager to grow revenue, develop new business opportunities and build strong, long-term relationships with SME clients.

The SME Account Manager will manage key accounts from initial opportunity through to implementation and ongoing service delivery. Working closely with Operations, Marketing, Logistics and Customer Service, you will ensure we deliver commercially sustainable solutions and an excellent experience for our customers.

This is a commercially focused role for someone who can combine strategic account management with proactive business development.

What You’ll Be Doing

As SME Account Manager, you will:

• Develop and deliver strategic sales plans to achieve revenue and growth targets
• Build and maintain strong relationships with SME clients
• Act as the main point of contact for key accounts, responding effectively to their needs
• Identify and pursue new business opportunities through research, networking and proactive outreach
• Analyse market trends, customer requirements and competitor activity
• Prepare and present compelling proposals that demonstrate the value of Panda’s waste management solutions
• Negotiate commercial terms and agreements that support profitable, sustainable partnerships
• Work with Marketing to generate leads and align sales activity with campaigns
• Collaborate with Operations, Logistics and Customer Service to ensure contracts are implemented successfully
• Monitor account performance, customer satisfaction and service delivery
• Produce regular reports covering revenue, sales performance, market share and development opportunities
• Manage sales activity within agreed budgets and report performance against targets
• Identify and manage commercial or operational risks associated with customer accounts
• Ensure all sales activity complies with relevant legislation and industry standards
• Identify opportunities to improve sales processes, customer service and commercial performance
• Represent Panda positively at meetings, networking events and customer engagements

What We’re Looking For

We’re looking for someone with:

• Experience in account management, business development or B2B sales
• A proven ability to grow revenue and develop long-term customer relationships
• Strong commercial awareness and negotiation skills
• Confidence preparing and delivering proposals to senior decision-makers
• The ability to analyse market information and identify viable opportunities
• Excellent communication, presentation and stakeholder-management skills
• A collaborative approach and the ability to work effectively across different departments
• Strong organisation skills with the ability to manage multiple accounts and priorities
• Experience within waste management, environmental services, logistics or a related sector would be advantageous

About Us

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&IE Policy Statement)